Soft Services Supervisor at Alpha Mead Group

Responsibilities

• Supervise the daily activities of the team on site.
• Ensure optimal use of manpower and resources including sub-contractors and their staff
• Preparation and submission of quotations and estimates. Liaise with Facilities Manager to ensure the accuracy of quotations and estimates for additional Cleaning or Security works.
• Respond promptly and efficiently to all reactive issues
• Ensure the cleaning service provides the highest standards of delivery demonstrating excellent service at all times.
• Report to Soft Services Manager on work progress and issues daily.
• Compile daily inspection checklist to monitor the standard of work and completion of the schedule.
• Coordinate with other teams ensuring satisfactory completion of all work requests.
• Manage time effectively to ensure tasks are handled accurately and on time, therefore, ensuring we deliver a high standard of work to the client
• Explore means of generating revenue for the project
• Perform other tasks as directed by the Soft Services Manager

Specifications

• B.Sc. or HND degree in Hospitality, Health Education, or any related field
• Minimum of 4 years of experience as a Facility Supervisor in a structured environment
• Strong teamwork ethic and promotion of customer service excellence.
• Good level of interpersonal and communication skills. Able to express ideas at all levels.
• Customer focused
• Flexibility to work outside normal hours to achieve objectives, if required.
• Collaborative style. Fosters and develops beneficial partnerships.