Social Media Manager at Maple Travel Ltd

Job Description

• Design and implement social media strategy to align with business goals.
• Generate, edit, publish, and share engaging contents daily on all the company’s social media platforms.
• Collaborate with other staff members in generating contents to ensure brand consistency.
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
• Oversee social media accounts’ design e.g Instagram, Twitter, YouTube etc. by adapting content to suit different channels and audiences.
• Suggest and implement new features to develop brand awareness like promotions and competitions.
• Stay up to date with current technologies and trends on social media, design tools and applications.
• Using social media marketing tools to create and maintain the company’s brand.
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities.
• Update and maintain records and databases, complying with systems and processes to ensure that all information is accurate, stored correctly and accessible.
• Collect and compile information and prepare documentation and correspondence in line with quality and organisational requirements to support information flow and inform decision making.