SME Business Officer at Zedcrest Capital Limited

JOB SUMMARY

The SME Business Officer supports SME business development activities by assisting with client sourcing, onboarding, documentation, and customer engagement. The role focuses on executing assigned sales and operational tasks, supporting portfolio performance, and delivering a positive customer experience under the guidance of an SME Business Associate, while adhering to company policies and risk guidelines.

Responsibilities

Business Development & Client Support

• Support the sourcing and onboarding of eligible SME clients within assigned locations.
• Promote SME loan products to prospective and existing clients as assigned.
• Maintain basic client relationships and escalate complex client needs to the SME Business Associate.

Credit & Documentation Support

• Collect, collate, and validate required client documentation in line with approved checklists.
• Support client profiling and data capture for loan applications.
• Ensure timely submission of complete documentation to support credit review and approvals.

Portfolio Support

• Support the monitoring of assigned SME accounts and repayment schedules.
• Follow up with clients on documentation gaps, repayment reminders, and routine inquiries.
• Escalate early warning signs and delinquency risks promptly to supervising officers.

Customer Experience

• Engage SME clients professionally and courteously at all times.
• Respond to basic client inquiries and ensure issues are resolved or escalated appropriately.
• Support a smooth customer journey during onboarding and loan servicing stages.

Reporting & Compliance

• Prepare and submit assigned daily and weekly activity reports.
• Maintain accurate and up-to-date records in CRM and loan management systems.
• Ensure compliance with company policies, procedures, and ethical standards.
• Support recovery and collections activities as assigned.

QUALIFICATIONS

• Basic understanding of SME lending and sales processes.
• Good communication and interpersonal skills.
• Strong attention to detail and follow-through.
• Ability to meet assigned targets and timelines.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, or related fields.
• 0 - 2 years experience in sales or customer service.