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  • Posted: Jan 20, 2021
    Deadline: Feb 5, 2021
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    Founded in 2005, Royal Power and Energy Ltd. (RPE) offers products & services in the area of power back up, conditioning and protection. Our experience enables us to understand the market, ensuring we offer high performance products and systems that provide a high degree of reliability, manageability, serviceability, redundancy and flexibility of operati...
    Read more about this company

     

    SLA Coordinator

    Location: Victoria Island, Lagos

    Responsibilities

    • Accountable for maintaining an accurate and up to date list of all SLA Contracts, Customers, Sites & Equipment within the Service Software.
    • Accountable to verify E-Job Completion Certificates (JCCs) and collecting physical JCCs from PM Visits and SLA Service Calls.
    • Responsible for the database of all PM JCC reports within Service Software whilst ensuring, and monitoring, all PMs completed as scheduled.
    • Collect reports from coordinators/Service Software.
    • Responsible to ensure any equipment added or removed from the SLA agreement is correctly updated within the SLA database.
    • Assist in obtaining necessary approvals for PM access and schedule sites with regional coordinators.
    • Liaise with Service Sales on the submission of new SLA costing, quotation proposals, renewal, and equipment of location addendums.
    • Assist with the follow-up on agreements, renewals, SLA, and Service payments
    • Understanding the various elements of each SLA agreement and RPE’s Exposure to any Penalties or charges.
    • Accountable for ensuring that all SLA JCCs are submitted in a timely ‘manner to Finance for invoicing on a weekly/monthly/quarterly basis.

    Requirements

    • Candidates should possess a Bachelor's degree with 3 - 4 years work experience.

    Salary
    N100,000 - N110,000 monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: hr@rpeltd.com using the "Job Title" as the subject of the email.

  • Send your application

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