Shop Manager at Sunrose Consulting

Job Description

• Reporting to the Managing Director, you will run the shop successfully.
• Working on the shop floor, you will be in constant contact with the customers and staff.
• You will be responsible for ensuring the staff give great customer service as well as monitoring the financial performance of the shop.
• You will be responsible for the general management of the shop.
• Your primary purpose is to ensure the shop's operations run smoothly.
• Your duties include motivating the sales team, creating business strategies, developing promotional material, and training new staff.

Typical Responsibilities

• Drive customer service excellence to every aspect of the shop, including shop appearance, display of merchandise, product placement, story layout, and selling procedures
• Ensure strategic goals and sales targets of the shop are met by maximising sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
• Hire, train, develop, and supervise staff
• Provide staff with feedback, coaching, and performance evaluations
• Coordinate daily staffing and staffing schedules
• Ensure compliance with health and safety legislation
• Perform administrative tasks to support the smooth operation of all shop operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash
• Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
• Prepare detailed reports on buying trends, customer requirements, and profits.

Requirements

• Bachelor's Degree
• A minimum of 3 years' managerial experience in a retail environment.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Strong ability to lead, and excellent attention to detail.