Services Head at CITIBANK

Job Overview

This role is responsible for leading Services strategy, execution, and market share growth within Nigeria and Ghana, collaborating closely with local Banking and Markets Business Heads and CCOs. The role focus will be cultivating robust relationships with clients, partners, regulators, and key stakeholders, ensuring the full power of our Services offering reaches covered geography. The Services Head will also champion innovation for enhanced client experience and operational efficiency, uphold rigorous risk and control standards, and build, mentor, and lead high-performing team.

The role directly reports to the Sub-Saharan Africa Head of Services and is a member of the SSA Services Executive Committee

Key Responsibilities

• Market Growth- Work across product peers to drive business growth and expand market share in Nigeria & Ghana, executing global strategy
• Client Focus- Foster and maintain strong relationships with key clients, partners and stakeholders in Nigeria & Ghana. Relay and influence meeting the needs of the Client with global product peers
• Financial Performance- Drive client revenue growth, manage profitability, manage KPIs and track performance of the Nigeria & Ghana business. Hold partners and functions accountable for enabling Services performance.
• Governance, Risk & Control- Manage risk and control standards and foster a culture of compliance across the organization. Ensure the business operates within the appropriate legal entity governance framework for Nigeria & Ghana Services business. Ensure local oversight of associated risk management, regulatory and control considerations. Work closely with second and third line partners (Legal, Compliance, Market and Credit Risk, Audit, Finance) to ensure strong engagement with Services, and partner with them to ensure appropriate governance and control infrastructure
• Talent Development- Lead, mentor and develop a high-performing team, fostering a collaborative and results-oriented work environment. Promote an inclusive and ethical culture, and oversee team development plans
• Innovation- Champion a culture of innovation, driving digitization and the adoption of cutting-edge technologies to enhance client experience and operational efficiency
• Business Strategy- Formulate and execute a strategy for Nigeria and Ghana in light of evolving market needs, including branch strategy, people strategy, product roadmap, future technology and platform needs for the countries
• Industry and Market Knowledge- Stay abreast of industry trends, regulatory changes and the competitive landscape to identify opportunities, influence global products to adapt and mitigate potential risks
• Market and Regulatory Advocacy-  Formulate the strategy around and lead external engagement with appropriate regulatory bodies. Drive Citi’s agenda and desired outcomes

Development Value

• Comprehensive Business Management Experience with oversight of a large breadth of businesses and managing across a matrixed organization
• Deep insights into all aspects of Services businesses

Knowledge and Experience

• Extensive experience in financial services, with a proven track record of success in leading and growing a large businessDeep understanding of Services’ core product areas: Payments, Liquidity Management, Trade and Working Capital, Investor Services, and Issuer Services
• Exposure and track record in both CCPS (Corporate Commercial and Public Sector)  and FI (Financial Institutions) segments
• Strong track record in developing and nurturing client and vendor relationships
• Knowledge of Nigeria and Ghana regulatory landscape

Qualifications:

• Min. 1st Degree or equivalent in any discipline plus a relevant higher degree or professional qualification
• Candidates must also have a minimum of 15 years postgraduation experience, out of which at least 12 must have been in the banking industry and at least 2 as VP/Deputy General Manager
• Evidence of experience in at least three (3) major areas of banking operations