Service Supervisor at Genesis Group

What You’ll Do
Lead the Floor:

• Direct the team during your shift, assign positions, adjust on the fly, and keep communication tight.
• Make quick, practical decisions that protect service speed and food quality.

Own the Guest Experience:

• Step in immediately when something’s off, cold fries, long waits, wrong orders, and fix it without drama.
• Train your team to give the kind of service that creates regulars, not refunds.

Keep Operations Snapping:

• Ensure food safety standards are followed every minute (temperatures, holding times, sanitation, FIFO).
• Anticipate bottlenecks—prep levels, labor distribution, and station readiness—before they hit.

Grow Your Team:

• Coach crew members in real time, whether it’s improving drive-thru pace, organizing the sandwich station, or sharpening communication.
• Hold people accountable in a firm-but-fair way that earns respect, not resentment.

Protect the Business:

• Handle cash management, tills, deposit drops, and shift paperwork with no shortcuts.
• Monitor labor and waste, making smart adjustments to hit daily targets without burning out the team.

What You Bring

• Experience in a fast-paced foodservice environment (supervisory experience a plus, but not required if you’re a proven high performer).
• You move fast, communicate clearly, and don’t get flustered by lines that wrap around the building.
• Ability to coach, motivate, and redirect team members without escalating tension.
• Strong sense of responsibility around safety, cleanliness, and accuracy.
• Comfortable holding others accountable and being held accountable yourself.