Retail & Digital Sales Assistant at OBIDA

Job Overview

Help customers discover OBIDA's original African prints, handcrafted in Nigeria. You’ll sell and style pieces in the store, bring the same care to online conversations, and make sure orders move smoothly to fulfilment. Reporting to the Head of Growth, you’ll have a direct hand in growing sales and giving customers a reason to return.

Responsibilities

• Welcome store customers, offer styling guidance, and close sales confidently.
• Answer WhatsApp, Instagram, and website enquiries within one hour during working hours.
• Record sales and digital orders accurately, then hand paid orders to Operations.
• Log and follow up on open enquiries, holds, and customer orders.
• Keep displays, pricing, and stock presentation ready for customers, including weekends.
• Handle customer concerns calmly and escalate quality or fulfilment issues.

Requirements

• 0-2 years of experience
• 1–2 years in fashion retail and digital sales
• Sales conversion and confident closing
• Digital customer service
• Accurate order recording
• Product and styling guidance
• Customer relationship building
• In-store retail sales and conversion
• WhatsApp and Instagram customer selling
• Accurate sales, hold, and order recording
• Enquiry tracking and follow-up
• Styling, fit, and fabric guidance
• Order handoff and fulfilment coordination
• Store presentation and stock readiness

What the Role Offers

• You report to the Head of Growth and coordinate with Operations on orders. The work calls for attentive service, precise records, and follow-through across the store and digital channels.