Service Fulfilment Technician at IpNX Nigeria Limited

Role Description

• Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE & Service Fulfilment Manager Service Fulfilment Technician Maintenance Contractors Service Fulfilment Officer PVC Duct, Bridge Attachments, crossings (road, drainage, streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF, Site Entrance etc.
•  Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures.
•  Plans and schedules project timelines and milestones using appropriate tools. 
• Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties. 
• Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
•  Inspects, approves and signs-off all implementation and as-built drawings steps and documentation. 
• Optimizes backbone performance and losses by reducing extra cable joints
• Supports the sales and marketing department to complete a sale by verifying ipNX’s infrastructural capability to fulfil customer service installation. 
• Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience. 
• Receives and manages service escalations from the Customer Experience and Advocacy unit, communicates the status and remediation plan and follows through till the issue is resolved

Qualifications

• Strong technical skills in troubleshooting and resolving service-related issues
• Knowledge of networking principles and experience with network configurations
• Excellent communication and customer service skills
• Ability to work well in a team and independently
• Detail-oriented with strong problem-solving abilities
• A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience. 
• Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband Service Operations in particular.