Service Fulfillment Engineer (Abuja) at IpNX Nigeria Limited

The Role

• Join our Technical Service Delivery team as a Service Fulfilment Engineer—the critical link between cutting-edge telecommunications infrastructure and exceptional customer experience. You'll execute end-to-end installation, configuration, and activation of Voice, Data, and Video services for enterprise customers across Nigeria.

What You'll Do

Installation & Configuration

• Execute new fiber and wireless installations from planning through activation
• Install and configure CPEs: routers, switches, IP phones, ONTs
• Conduct last-mile troubleshooting to ensure quality service delivery
• Maintain ipNX standards for safety, performance, and aesthetics

Collaboration & Documentation

• Partner with NOC, Regional Team Leads, and Customer Care for seamless delivery
• Coordinate with Infrastructure Teams on surveys, link tests, and measurements
• Update installation records accurately in CRM, ERP, and OSS platforms
• Escalate field challenges and provide timely customer feedback

Leadership & Quality

• Mentor and train interns in technical capabilities
• Participate in quality audits and process improvement
• Manage company assets, tools, and equipment responsibly
• Support enterprise deployments remotely and on-site as needed

What We're Looking For/Required Qualifications

• Bachelor's Degree in Computer Science, Computer Engineering, IT, or related field (2:1/Upper Credit minimum)
• 1-2 years' experience in telecommunications as Network/Communications Engineer
• Solid grasp of IP networking: LAN/WAN, TCP/IP, DHCP, DNS
• Experience with fiber optic and wireless technologies
• Hands-on configuration of routers, switches, and network devices
• Knowledge of troubleshooting tools: ping, traceroute, cable testers, OTDR
• Understanding of structured cabling and network terminations
• Proficiency in MS Office Suite (Word, Excel, Outlook, Project, Visio)

Preferred

• NYSC or internship in ISP/telecoms/ICT environment
• Cisco Certification or PMP

Key Competencies

• Exceptional customer service and communication skills
• Strong problem-solving and analytical thinking
• Meticulous attention to detail
• Proactive, results-driven approach
• Team collaboration and willingness to learn
• Professional conduct and quality commitment
• Success Metrics
• Service installation turnaround time
• First-time-right installation rate
• Customer satisfaction ratings
• Documentation and reporting compliance