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  • Posted: Dec 30, 2025
    Deadline: Not specified
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  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    Service Fulfillment Engineer (Abuja)

    The Role

    • Join our Technical Service Delivery team as a Service Fulfilment Engineer—the critical link between cutting-edge telecommunications infrastructure and exceptional customer experience. You'll execute end-to-end installation, configuration, and activation of Voice, Data, and Video services for enterprise customers across Nigeria.

    What You'll Do

    Installation & Configuration

    • Execute new fiber and wireless installations from planning through activation
    • Install and configure CPEs: routers, switches, IP phones, ONTs
    • Conduct last-mile troubleshooting to ensure quality service delivery
    • Maintain ipNX standards for safety, performance, and aesthetics

    Collaboration & Documentation

    • Partner with NOC, Regional Team Leads, and Customer Care for seamless delivery
    • Coordinate with Infrastructure Teams on surveys, link tests, and measurements
    • Update installation records accurately in CRM, ERP, and OSS platforms
    • Escalate field challenges and provide timely customer feedback

    Leadership & Quality

    • Mentor and train interns in technical capabilities
    • Participate in quality audits and process improvement
    • Manage company assets, tools, and equipment responsibly
    • Support enterprise deployments remotely and on-site as needed

    What We're Looking For/Required Qualifications

    • Bachelor's Degree in Computer Science, Computer Engineering, IT, or related field (2:1/Upper Credit minimum)
    • 1-2 years' experience in telecommunications as Network/Communications Engineer
    • Solid grasp of IP networking: LAN/WAN, TCP/IP, DHCP, DNS
    • Experience with fiber optic and wireless technologies
    • Hands-on configuration of routers, switches, and network devices
    • Knowledge of troubleshooting tools: ping, traceroute, cable testers, OTDR
    • Understanding of structured cabling and network terminations
    • Proficiency in MS Office Suite (Word, Excel, Outlook, Project, Visio)

    Preferred

    • NYSC or internship in ISP/telecoms/ICT environment
    • Cisco Certification or PMP

    Key Competencies

    • Exceptional customer service and communication skills
    • Strong problem-solving and analytical thinking
    • Meticulous attention to detail
    • Proactive, results-driven approach
    • Team collaboration and willingness to learn
    • Professional conduct and quality commitment
    • Success Metrics
    • Service installation turnaround time
    • First-time-right installation rate
    • Customer satisfaction ratings
    • Documentation and reporting compliance

    Check how your CV aligns with this job

    Method of Application

    Bring your technical expertise to a role where quality matters, customer experience counts, and your professional growth is our priority. Send your CV and a short note on your qualifications to htominiakubie@ipnxnigeria.net

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  • Send your application

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