Service Desk / IT Personnel at Tranter IT Infrastructure Services Limited

Salary: 150k monthly
Reports to: IT Support Manager

Job Summary:
We are seeking a highly skilled and experienced Service Desk / IT professional to join our dynamic team. The ideal candidate will have a strong background in IT support, excellent troubleshooting skills, and a customer-focused approach to resolving technical issues. You will serve as the first point of contact for all IT-related queries, ensuring efficient resolution and minimal downtime for end-users.

Key Responsibilities:

• Provide first- and second-level support for hardware, software, and network issues.
• Manage and resolve IT support tickets within agreed SLA timelines.
• Diagnose and troubleshoot technical problems related to desktops, laptops, mobile devices, and other IT peripherals.
• Configure, install, and maintain computer systems and applications.
• Escalate complex issues to relevant technical teams while ensuring timely follow-up.
• Maintain accurate records of IT assets, incidents, and service requests.
• Support the onboarding of new staff, including account creation and system setup.
• Provide user training on IT policies, security best practices, and software usage.
• Participate in IT projects and continuous improvement initiatives.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 2-3 years’ proven experience in IT support or service desk operations.
• Strong knowledge of Microsoft Windows, Office 365, and networking fundamentals.
• Experience with IT service management tools 
• Strong troubleshooting skills with both hardware and software.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work under pressure and manage multiple priorities.
• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) will be an added advantage.