Service Coordinator at Simba Group

Job Summary:

The service coordinator role is intended to promote interaction with our partners and ensure speedy resolution of our partners’ complaints as well as improve overall business interest.

Responsibilities

• Interact with customers who require service assistance for the inverters purchased.
• Timely follow-up with Simba Service Centre for swift Product repairs at the workshop.
• Manual/CRM Product Registration and Tagging
• Coordinate and report all complaints as it relates to products and Services.
• Provide Merchandising support to client with a view to promoting product Sales
• Project and submit monthly spares consumption both for In-Warranty and Out-of Warranty
• Ensure product and Spare Parts Sales as per set target

Skills Requirement

• Possesses excellent interpersonal and strong organizational skills.
• Have comprehensive knowledge of products distributed by Simba and after sales support.
• Possesses good communication and problem-solving skills,  that ensure partnerships and good relationships with clients
• Proficient in personal computer skills including electronic mail, word processing, spreadsheets, Power Point etc
• Must be able to communicate (speak, hear and write) effectively to various intellectual levels