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  • Posted: May 5, 2021
    Deadline: Not specified
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    Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
    Read more about this company

     

    Service Center Technician

    Reporting to: Senior Associate - Service Centre Technician

    Key Responsibilities for the Role

    • Performing timely diagnostics and repairs on all customer returns from the assigned area while maintaining a report on all issues observed and the action taken.
    • Improving on all the existing processes at the Service Centre regularly
    •  Ensuring adoption of best practices for all Sun king products for efficient performance for customers as well as adoption of troubleshooting techniques for partners and other customer facing departments.
    • Ensuring timely resolution of all customer queries either on phone or walk in customers.
    • Repairing or replacement within 72 hours maximum
    • Ensuring thorough spare stock inventory for all components to be published bi-weekly and 100% accuracy on physical vs system values
    • Efficient reverse logistics on all products that require shipping to the Central Warehouse with keen reference on the e-waste internal policy

    Job Requirements
    The ideal Service Center Technician:

    • Has a Bachelor's Degree / Diploma qualification in Electronics / Computer Electronics / Electronics Engineering
    • Possesses a proficiency certificate/ICDL in Microsoft office suite
    • Has minimum 2 years’ experience in a similar role
    • Excellent oral and written communication skills as well as the ability to follow instructions
    • Is able to establish and maintain cooperative working relationships with those contacted during work, including Sun king clients
    • Has good analytical & time management skills
    • NITA/ERC T2 certification will be considered as an added advantage
    • We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

    Remuneration

    • Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

    Method of Application

    Sun King Store Executive

    Location: Akure North, Ondo  Application Link

    Location: Ikire, Osun  Application Link

    Location: Ore, Ondo  Application Link

    Location: Rukpokwu, Rivers  Application Link

    Note: Greenlight Planet believes in equal opportunity for all people:  We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.

    Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on www.greenlightplanet.com to apply

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