Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.
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Senior Product Operations Analyst, Airtime, Bill Payments & Data Bundles
Our Product Operations team is at the heart of Chipper. Product Operations helps keep customers happy by proactively resolving customer issues and acting as a point of escalation for more complicated customer support inquiries.
The Senior Product Operations Analyst will primarily focus on our airtime, bill payments (cable TV, electricity, prepaid internet data), and data bundles products. He/she will receive product issue escalations from our Customer Operations team, investigate them, and escalate them to our Product & Engineering teams accordingly.
The Senior Analyst will also focus on find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic
What You’ll be Doing
Becoming a subject matter expert of the Chipper airtime, bill payments, and data bundles products operationally
Working within our systems to address, resolve, and escalate ongoing airtime, bill payments, and data bundles product-related issues to the Engineering team
Proactively identifying patterns and trends of airtime, bill payments, and data bundles product issues. Seeing where processes can be modified, and tools or products introduced to make our customers’ lives easier
Taking the lead as we expand our airtime, bill payments, and data bundles products to more countries by coordinating internal testing and ensuring bugs and errors are addressed by the Engineering team
Qualifications You Will Need
Prior working experience working with airtime, bill payments or data bundles
1-3 years experience in solving difficult customer problems related to marketplace products, ideally at a financial services or fintech organization
Experience working cross-functionally with Engineering, Product, and/or Compliance Teams
Competitive compensation and benefits package based on experience
Be part of a company growing at a rocket ship pace solving a real problem