Senior Product Manager at Verto

• We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to deliver innovative payment solutions.

In this role you will:

• Develop and execute the strategy for launching and scaling card products tailored to African markets.
• Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards.
• Identify customer pain points and ensure the product delivers an exceptional user experience.
• Define clear product roadmaps and manage the entire product lifecycle, from ideation to launch and post-launch iteration.
• Stay updated on industry trends and regulatory changes in African markets to keep our card products competitive and compliant.

You’ll be responsible for:

• Identifying and securing new partners: Identify and sign commercial agreements with the right local partners (processors, acquires, distributors) to enable the product launch.
• Launching New Card Products: Successfully launch a new card product within the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks.
• Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives.
• Evolving the proposition: Transform the card product from a spending tool into an expense management solution to be used by our strategic enterprise customers.
• Driving geographical expansion: Prepare the Go-to-market strategy for expansion into 2 new African markets in the first 12 months.
• Assuring security and scalability: Define, design and build processes and systems that will allow the product to scale to a multi-million dollar offering while minimising fraud and chargeback losses.
• Enhancing Customer Experience: Maintain a 95% or higher customer satisfaction rate by identifying and resolving friction points in the customer journey.
• Cross-functional collaboration: Ensure alignment across Engineering, Compliance, Design, and Marketing to deliver the product roadmap on time and within scope.
• Market and Compliance Insight: Ensure products comply with financial regulations across African markets and stay ahead of competitor offerings.
• Performance Tracking: Monitor key product metrics and make data-driven decisions to continuously improve the product.

Skills and Qualifications:

• Experience: 6+ years of experience as a Product Manager, with a proven track record of launching card products in African markets.
• Domain Knowledge: Deep understanding of payment products, including virtual and physical cards.
• Technical Proficiency: Familiarity with payment systems, APIs, and card-issuing platforms + mobile-first solutions, and chargebacks and fraud management strategies
• Market Insight: Strong understanding of the African financial ecosystem, including customer behavior, market dynamics, and regulatory requirements.
• Soft Skills: Excellent leadership, communication, and stakeholder management skills.
• Education: Bachelor’s degree in Business, Computer Science, or a related field. An MBA is a plus.