Senior Payment & Settlement Officer at Opay Nigeria

 Job Summary:

The Ideal professional ensures that all assigned reports are accurately and timely reconciled to show a true and fair view of processed transactions with partner organizations including banks, payment processing networks, and service providers. Facilitate complete and accurate processing of settlement figures for all transactions/products by ensuring that required due diligence is performed. Operate and monitor the critical backend payment processes that allows the organization to deliver an industry-leading payments experience to merchants, Banks and 3rd party partners.

Key Responsibilities

• Perform reconciliation for the Products and Partner settlement and provide report to Lead, reconciliation and settlement
• Identify and resolve settlement discrepancies and outstanding.
• Identify and recoup funds from Technical Payment glitches
• Attend all queries from clients on payments and ensure they are resolved promptly.
• Liaise with Bank Settlement team to ensure reconciled funds are transferred to the account
• Contribute to and maintain system standards within the Opay’s payment service
• Carry out income/fees reconciliation with Settlement banks, Acquirer processors Payment service providers, NIBSS and other clients and ensuring value is transferred to Opays account promptly
• Perform daily/weekly analysis of bill payment data: Trends, failure rates etc and extract Business Intelligence from payment data
• Ensure daily reconciliation of and correct postings into Recons template of Opay Products and other electronic channels transactions
• Verify the incoming and outgoing payment reports
• Processing Settlement to Merchants
• Resolution of Customer issues
• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Provide email and phone support to merchants for any refund related issues
• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Regularly compile and share insights and trends gleaned during the dispute management and refunds process

Job Requirements.

• Minimum B.sc in Accounting or related courses.
• Minimum of 5 year working experience in cards/mobile/payment finance, fully integrated in all aspects of settlement and daily reconciliation process( preferably as senior settlement and reconciliation specialist)
• Detailed understanding of the operational aspects of payment cards, mobile payments and banking industry.
• Previous experience within the Reconciliation Settlement sphere .