Senior Manager HR Operations at Food Concepts Plc

Job Purpose

• To Directly own the entire Human Resources portfolio of the assigned Division and businesses. Responsible for the development and integration of human resource programs and associated projects to achieve the strategic business goals and operational objectives of the assigned business division

Core Responsibilities and Key Result Areas

Strategic Planning and Alignment

• Develop timely Human Resources processes to comply changes in Employment Law
• Ensure consistent monitoring, implementation and compliance to labour legislation laws across the Business Division
• Implement a Performance Monitoring System that constantly evaluate the performance contributions of employees to the divisions’ business and also ensures fairness and performance based compensation to the employees
• Co-ordinate organizational staff costs for annual budget process
• Develop and implement HR metrics that enables informed decision

Employee Relations

• Facilitate employee engagement through the communication of incentives and rewards for outstanding employees in the organization
• Attend to employee welfare issues spanning across HMO, Staff meal, etc.
• Acts as consult for HOD regarding Human Resources issues
• Ensure maintenance of Human Resources Information System(HRIS)
• Ensure circulation of information regarding relevant changes in policies, transfers, salary review, employee welfare, etc.
• Handle all employee related activities as it relates to misconducts, poor performance, in line with company policy
• Provide advisory services to supervisors on relevant personnel policies and procedures and ensure consistent application
• Ensure conduct of disciplinary matters across the Organisation
• Ensure collaboration with departments to provide support, advice and assistance in resolving conflicts, grievances and ethical issues

Compensation and benefits management

• Ensure prompt and accurate administration of compensations, rewards and benefits to employees and pensioners
• Ascertain and ensure prompt resolution of staff complaints on compensation rewards and benefits
• Ensure compensation reviews based on classification or reclassification of jobs, promotions, etc.
• Ensure cross-checking and reviews of figures prior to payment of compensations and benefits to ensure accuracy

Operational/Administrative Functions

• Maintain relations with external stakeholders (i.e. labour authorities, local communities)
• Participate in business review meetings with different business divisions providing guidance on matters spanning across staff cost and Profit and Loss relations.
• Participate in Ad Hoc meetings for the purpose of implementing initiatives that impact business strategy
• Keep the records; documents and files relating to all staff
• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Provide periodic up to date report on key Human Resources metrics and activities as it relates to the business division

Reporting and Supervision

• Plan, assigns and supervises Human Resources staff
• Implement Human Resources Initiatives and operations
• Plan, schedule, coordinate, review and report on the work of Human Resources staff
• Ensure periodic HR reports/metrics to Head, Human Resources Services

Key Performance Indicators

• Achievement of Company Sales, EBITDA, GP, PAT targets
• Achievement of the Human Resources Department’s budget/targets/objectives
• Achievement of Individual Personal Development Plan

Knowledge Requirements

• Understanding of budget, cost and resource management
• Knowledge of the business needs
• Knowledge of skill gaps and competencies
• Understanding of HR policies development and interpretation
• Understanding of  Labour /legal issues
• Understanding of employee satisfaction initiatives
• Understanding of QSR ethical and operational laws and guidelines
• Knowledge of manpower planning
• Understanding of the Performance Management System , career management and succession planning
• Understanding of recruitment selection and appointment process

Job Specifications

• A good first degree in social /management sciences
• Possession of a Post graduate degree in Human Resource Management / Business Administration or related degree is an added advantage
• Membership of the CIPM, CIPD, HRCI or any other related professional qualification is required.
• Minimum of 8 years working experience in human resources / administration capacity role.

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance
• Appraises/evaluates subordinates’ performance