Senior Investment Advisor at Standard Chartered Bank

Job Summary

Responsible for formulating and aligning with Group the execution of strategic agenda for Investment Advisory with the purpose of maximizing growth, market share & profitability for Investment Services. Role entails taking ownership and providing leadership towards delivery of

• Investment Services P&L Ambition
• Provision of Investment advice to Clients and Relationship Managers to meet the client’s desired investment objectives and increase bank’s “share of client wallet”
• The Senior Investment Advisor plays a key role in liaising with the product managers within the Product development team (Foreign exchange, Managed Investments, Insurance, Wealth Overdrafts, Fixed Income) on an ad-hoc basis to discuss client requirements as well as on a more frequent basis to ensure flow of product knowledge.
• Provide leadership to the overall Investment Advisory team, growth and profitability
• Drive customer experience through quality advice strategy, products offer, RMs’ relationship.
• Provide independent opinion on quality of client’s existing portfolio.

Key Responsibilities

• Work with the Head, Investment Advisory in the development and execution of marketing initiatives for the acquisition, retention and growth of target customer base.
• Directly work with customers to deepen and secure new business relationships through the analysis of needs and provision of Investment services.
• Creatively tailor products to meet individual customer needs.
• Analyse and review quality of potential and existing business to ensure maximum profitability.
• Maintain accurate and up-to-date records of all actual and attempted customer interactions.
• Attend customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• Responsible for delivering a service that matches the Bank’s brand promise of being ‘Here for good’, to customers.
• To periodically visit the branches with the objective of providing support in marketing their customers, disseminating information on Wealth Management products and understanding their Investment Needs
• To maintain constant relationship with retail customers through site visits and telephone calls.
• Market new Investment products.
• To identify opportunities for cross – selling and referral to other Standard Charetered Bank lines through developing and maintaining a close understanding of customers’ businesses.

Strategy

• Has overall responsibility for the development, preparation, implementation and delivery of Wealth and Retail Banking Clients Wealth Solution strategic plan, working in close liaison with Relationship Managers, Team leads and Segment Heads.

Business

• Drive client revenues and returns for Wealth and Retail banking
• Drive active management of key clients to grow Wealth Solutions Team Wallet.
• Active RM performance monitoring – spot areas of underperformance and take corrective action.
• Provide direction, migrate best practices, challenge performance within Wealth and Retail banking and utilise MIS to drive results.
• Work closely with RMs, Team Leads, Acquisition and other stakeholders that support the team to increase customer penetration.

Regulatory & Business conduct

• Ensure that adequate and appropriate systems and controls are in place to comply with Group and Business Policies, Procedures Standards and Codes.
• Ensure Operational Risk Management and Reporting is an integral part of the business process.
• Ensure all processes are adhered to, in line with approved policies and procedures within the Affluent and Business Banking Segment.

Key Stakeholders
Internal

• All Wealth and Retail Banking (WRB) Relationship Managers
• All Wealth and Retail Banking Acquisition Managers
• All Wealth Solutions Teams
• Branch Managers
• Branch Operations Staff
• Wealth Operations Staff
• CMPS Dealers
• Compliance, HR and other relevant units within the bank.

External

• Existing and Prospective Clients
• Product providers
• Local regulators

Other Responsibilities

• Embed Here for good and Group’s brand and values in Nigeria / WRB/WS; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Overall growth of WS revenues for Wealth and Retail Banking
• Image and reputation of department and the Bank.
• Achievement of WRB’s budgeted growth of the Investment Advisory business.
• Efficient handling of transactions between WS Back Office and WRB.
• Operational and related risks management.
• Timely launches and rollout for new / upgraded products.
• Other responsibilities assigned by Head, Investment Advisory, Nigeria.

Skills And Experience

• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Technical Competencies
• Manage Conduct
• Manage Risk

Qualifications

• Academic or Professional Education/Qualifications; BSc/BA
• Licenses and Certifications/accreditations; i.e. internal/externally required
• Professional Memberships, i.e. required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions etc
• Languages: i.e. those required for roles