Senior Human Resources Business Partner at Khenpro Global Services

Job Summary

• The Senior HRBP will act as a strategic partner to business leaders across the QSR operations, driving the people agenda to support business objectives.
• This role will focus on workforce planning, talent management, performance optimization, employee engagement, and change management while ensuring compliance with labour laws and company policies.
• The Senior HRBP will be instrumental in developing and sustaining a high-performance, customer-focused culture across multiple outlets.

Key Responsibilities
Strategic HR Partnership:

• Partner with senior management to design and execute HR strategies aligned with business growth plans in the QSR sector.
• Translate business objectives into HR deliverables, ensuring talent readiness for expansion and operational excellence.
• Support leadership in driving organizational culture, values, and behaviours.

Talent Acquisition & Management:

• Oversee recruitment and onboarding of restaurant managers, supervisory staff, and key support functions.
• Develop talent pipelines for critical roles to meet rapid expansion needs.
• Lead succession planning initiatives and career development programs.

Employee Engagement & Retention:

• Drive engagement strategies tailored to front-line and managerial staff.
• Monitor employee satisfaction and turnover rates, implementing retention initiatives.
• Foster a culture of open communication, recognition, and continuous feedback.

Performance & Capability Development:

• Implement performance management processes to ensure accountability and high performance.
• Identify training needs and oversee learning interventions for leadership, operational, and service staff.
• Coach managers on people leadership skills and handling employee relations matters effectively.

Employee Relations & Compliance:

• Serve as a trusted advisor for conflict resolution, disciplinary actions, and grievance handling.
• Ensure compliance with local labour laws, health and safety standards, and company HR policies.
• Maintain HR records and ensure audit readiness.

HR Analytics & Reporting:

• Provide insights using HR metrics (turnover, absenteeism, recruitment KPIs, etc.) to guide decision-making.
• Use data to forecast workforce needs and optimize staff deployment.

Key Requirements
Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field (HR certification is an advantage).
• 7–10 years HR experience, with at least 3 years in a Senior HRBP role in the QSR, Retail, FMCG, or hospitality sector.
• Proven experience managing multi-location operations.

Skills & Competencies:

• Strong business acumen with the ability to align HR strategies with commercial objectives.
• Exceptional interpersonal and stakeholder management skills.
• Excellent knowledge of labour laws and HR best practices.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced, high-pressure environment.