Senior Consultant, Customer Experience at KPMG

Location: Victoria Island, Lagos

Overview
KPMG is recruiting Senior Consultants to joinherfast-growing Customer Experience team focused on:

• Customer Strategy
• Customer Experience Design
• Design-led Innovation
• Customer Insights & Analytics
• Sales & Marketing Transformation

The Role
Your key responsibilities:

• Support clients on their customer experience and digital transformation journeys
• Help clients define and deliver transformational experiences for their customers and employees that drive innovation
• Support client workshops using collaborative methods such as design thinking and agile methodology
• Present insights and recommendations enabled by strategic thinking, technical knowledge and strong communication skills
• Lead work stream and analysis on engagements and take responsibility for small teams when required
• Contribute to thought leadership and knowledge management

The Person

• 5+ years' prior consulting experience or significant experience in one or more of the following industries: financial services, FMCG and telecoms
• Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, innovation and product/proposition design
• An understanding of design thinking methodologies and its application to UX/CX
• Experience or qualifications in Agile/Scrum would be a plus
• Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Very good proficiency in MS Office suite is essential
• Has a 2.1 or a first class from any reputable university

Interested and qualified candidates should send their CV to: babatunde.ayoku@ng.kpmg.com using the Job Title as the subject of the email.