Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
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To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
Increase revenue earning customer net additions – Prepaid
- Identify and formulate zonal sales strategies to help drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations,
- Oversee activating connections as per the stipulated turnaround times
Increase Revenue earning customer net additions – Postpaid
- Identify and formulate zonal sales strategies to help Drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations
- Oversee activating connections as per the stipulated turn-around times
Achieve Net Revenue of the zone
- Identify and formulate Customer Service development strategies to help drive collections and bad debts performance of the zone
- Propose and drive VAS Up selling activities
- Drive the reduction of recharge turnovers and first bill churn & zero recharge.
Deliver on Channel Satisfaction Score
- Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
- Monitor the timely disbursement of claims to the market, regular trade servicing.
- Conceptualize, design and implement channel delight activities
Expand distribution Width and Depth
- Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Network Coverage & Quality
- Network Optimization
- New Sites ROI and deployment
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within zone
Deliver Showroom Experience
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Ensure provision of standard Infrastructure at zonal showrooms,
- Ensure showroom employees are up-skilled in industry training and certifications for the role
Achieve Employee Engagement scores in line with the Engagement target for the Business area
- Implement strategies to ensure the front-line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from engagement survey
DIMENSIONS
Financial Dimensions
- Budget:
- Revenue Earning Customer (Prepaid Nos.)
- Revenue Earning Customer (Post paid Nos.)
- Gross Revenue
Other Dimensions
- Team Size
- No. of direct reports
- No. of channel partners/ vendors
Qualifications
Educational Qualifications
- Bachelor’s degree in Management or related Social Sciences
- Masters' in Business Administration would be preferred additional qualification
Relevant Experience & Functional / Technical Skills
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable
Other requirements
- Result Orientation
- Great problem-solving skills
- Good communications skills.
- Good interpersonal skills
- Customer centric
- Sound understanding of Sales systems and Process
- Creative self - starter
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