Senior Associate, Operations at Multigate Payments Limited

The individual will be responsible for providing support to clients across all the various products and services offered by Multigate. As a member of the team, the individual must be comfortable managing process and operational improvement initiatives across the company. The candidate will be required to display a high level of autonomy and commitment to delivering quality and impactful work.

Who you are

• You are an excellent communicator who enjoys working cross-functionally with any team within the organization
• You enjoy working in an evolving and growth-oriented organization
• You are an idea bank who enjoys thinking outside the box to proffer creative solutions
• You are process-oriented and love to find the most effective ways to automate repetitive tasks across any business unit
• You get work done and you are very keen on the quality of work delivery
• You are fantastic at multitasking and managing multiple projects and tasks at the same time

Responsibilities

• Obtain an in-depth understanding of all the solutions provided by Multigate
• Manage internal projects by ensuring they stay on track and are effectively prioritized
• Lead key operational improvement strategies and initiatives across the company
• Provide support to Multigate’s clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions.
• Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.
• Assist with business projects and implementation of new processes.
• Support onboarding process of new clients
• All other duties as assigned by your line manager

Requirements

• Minimum of 4 and maximum of 7 years working experience
• Experience in a Strategy, Operations, or Project Management role
• Experience or understanding of the financial services industry is desirable
• An analytical mind with strong attention to detail
• Knowledge of continuous improvement tools and techniques
• Excellent communication and leadership abilities
• Ability to collaborate with other teams and external service providers
• Ability to work under pressure with high volume and tight deadlines
• Excellent excel and computer skills.