Sales Verification Officer at Ascentech Services Limited

Responsibilities

• Receive inbound calls from customers to interact with them and identify their needs or issues
• Provide telecommunication solutions and recommendations to customers via telephone calls
• Follow set communication guidelines in addressing the needs and problems faced by customers
• Build positive work relationship with customers to enhance the image and public perception of a company
• Place outbound calls to customers to promote new products and services
• Oversee the timely management of outgoing and incoming calls
• Ensure call records are properly stored and organized in a call center database
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
• Provide reports to company management on work activities.

Requirements

• Minimum of HND academic qualification.
• At least 1 year relevant work experience.
• Strong customer service skills.
• Ability to work independently and with a team
• Excellent observation skills.
• Good written and verbal communication skills.
• Must stay within Surulere and its environs.