Sales Travel Consultant at Pruvia Integrated Limited

Job brief.

Our client, a leading player in the Tourism sector, seeks a highly motivated and experienced Sales Travel Consultant to join our dynamic team. The primary responsibility of this role is to generate leads, nurture them through effective follow-ups, and convert these leads into sales. The successful candidate will have a proven track record in sales, particularly within the travel industry, and will be driven to exceed revenue targets while delivering exceptional customer service. 

Key Responsibilities:

Lead Generation:

• Proactively identify and generate new leads through various channels including, but not limited to, networking, referrals, online platforms, travel expos, and industry events.
• Ability ttrack and manage leads, ensuring a consistent and thorough approach tlead management.
• Collaborate with marketing teams tdevelop and implement strategies for attracting potential  *customers.

Lead Nurturing and Follow-up:

• Engage with leads through personalized communication, understanding their travel needs and preferences.
• Conduct timely and strategic follow-ups via phone calls, emails, and meetings tconvert leads intclients.
• Provide detailed travel advice and present customized travel solutions that meet the client's requirements.

Sales Conversion and Revenue Growth:

• Achieve and exceed monthly sales targets by closing deals with new and existing clients.
• Develop and maintain strong relationships with clients tencourage repeat business and referrals.
• Offer upsell and cross-sell opportunities tenhance the value of bookings and drive additional revenue.
• Monitor sales performance metrics and adjust strategies toptimize sales outcomes.
• Take ownership of the sales process from lead generation tclosing, ensuring a significant contribution trevenue growth.

Customer Relationship Management:

• Maintain a high level of customer satisfaction by delivering personalized, high-quality service.
• Resolve any client issues or concerns promptly tensure a positive customer experience.
• Keep clients informed of new travel offers, promotions, and updates relevant ttheir interests.

Product Knowledge and Market Awareness:

• Stay up-to-date with the latest travel trends, destinations, and products.
• Attend training sessions, webinars, and industry events tcontinuously improve knowledge and skills.
• Utilize in-depth product knowledge teducate clients and recommend suitable travel options.

Collaboration and Teamwork:

• Work closely with other members of the sales team and other departments tensure seamless service delivery.
• Share insights and feedback with the marketing team thelp refine lead-generation strategies.
• Participate in regular sales meetings and contribute tthe overall sales strategy.

Requirements:

• Experience: A minimum of 2-5 years of experience in sales, preferably within the travel industry.
•  Knowledge of Global Distribution Systems (GDS) and visa processing is a significant advantage.
• Proven Track Record: Demonstrated success in lead generation, follow-up, and sales conversion.
• Customer-Centric: Strong customer service skills with the ability tbuild lasting relationships.
• Communication: Excellent verbal and written communication skills, with a persuasive and consultative approach.
• Product Knowledge: Extensive knowledge of travel destinations, products, and services.
• Tech-Savvy: Proficiency in using Microsoft Office Suite, and other sales tools.
• Self-motivated: Highly driven, with the ability twork independently and as part of a team.
• Adaptability: Ability tquickly adapt tnew situations, challenges, and technologies. MUST be able twork under pressure and handle multiple tasks simultaneously.

Key Performance Indicators (KPIs):

• Lead Conversion Rate: Percentage of leads converted intsales.
• Revenue Growth: Achieving or exceeding sales revenue targets.
• Customer Satisfaction: Positive feedback and high customer retention rates.
•  Upsell/Cross-Sell Success: Additional revenue is generated through upselling and cross-selling.

Compensation:

• Competitive base salary with a commission structure based on sales performance.
• Performance-based bonuses and incentives.
• Opportunities for professional development and travel perks.