Sales Support Specialist/Office Manager at Kerry Group Plc

Key responsibilities

Manage the front office by ensuring:

• Visitors and customers are welcomed properly and signed in/out
• Manage incoming calls and ensure all queries are dealt with in a timely and efficient manner
• Screen and route, retrieve and distribute mail from mailbox 
• Keep reception lobby clean and presentable at all times 
• Issue, retrieve and track visitor/temp access cards 
• Procure all goods and services required for the organisation in a timely manner, ensuring adherence to procurement policies and procedures. Such goods and services include but are not limited to:
• Equipment and maintenance of equipment, stationery, pantry and consumables cleaning services, premises maintenance, security installations & maintenance, provision & repair of furniture, catering, transport, venues, marketing and branded materials.
• Closely monitor stationery stores, checking and confirming on stock levels and determine reorder level
• Coordinate the day-to-day management and supervision of premises, ensuring premises are suitable for the organisation in terms of general cleanliness and tidiness, office keys management, repairs and maintenance, ICT (Printers, Screens, UPS etc), Fire equipment, Lighting and security
• Oversee logistics and courier services for office stationery and tools of trade.
• Manage Contracts with suppliers and other third parties ensuring the organisation is getting good value for money spent.
• Set up meeting rooms for customer and client meetings/events 
• Arrange taxi for visitors and overseas employees when needed 
• Maintain proper record and files 
• Provide general information on facility services when necessary 
• Project management
• Assisting marketing with event management and all coordination processes.
• Perform other adhoc duties

Qualifications and skills

• Relevant degree from a recognized university
• At least 3 years of relevant front office experience in a corporate or hotel environment 
• Excellent verbal and written communication skills as the candidate would need to interact with senior level executives 
• Proficient in Microsoft Office (Outlook, Excel, Word) 

Competencies Required: 

• Excellent communication and presentation skills – must be able to represent the company in a professional and positive way 
• Good organization and time management skills 
• Good Project Management Skills.
• Team player 
• Able to work independently and proactively with a customer service orientation 
• Completes assigned tasks accurately and on time 
• Willing to work after hours when necessary  
• Good Understanding of ICT
• Understanding of contract and facilities management