Sales Operations Specialist at GE - General Electric

Responsibilities :

• Lead the execution of orders under sub–Saharan Africa
• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met
• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization (Ship Complete on Time)
• Optimize Sales transfers
• Ensure orders validation, compliance and approvals before Order Entry
• Confirms customer requested date and Plan. The Backlog management
• Own and update timely key dates using local operating mechanisms and reports
• Reviews Weekly Business Sales
• Establish and maintain communication with the appropriate individuals throughout the process (OM manager, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team)
• Set up contract review with Finance/ Regional Manager - Daily follow up of customer credit documentation and inventory
• Follow up on collections issues due to OM
• Give shipping and billing instructions in accordance with contracts terms and condition
• Follow shipment, installation, application via reports
• Inventory management - Order Entry and backlog quality. Implement changes as required for each project followed
• Provide root cause on defect analysis
• Monitor and coordinate daily logistics traffic from warehouses Quality Specific Goals

Qualifications/Requirements Required Qualifications:

• Business/Logistic degree/or equivalent
• 2 to 3 years’ experience in project management or order management
• Fluent English
• Customer Satisfaction Oriented
• Team player
• Lead
• Committed to deliver
• Solution driven mind set
• Ability to use Systems and work in a matrix environment
• Adaptability and flexibility of using different backlog management tools depending on the P&L
• Good Understanding of the OM process
• Proficient at understanding how the Order Configuration process works
• Proficient at understanding how the Order Entry and approval processes work through order booking tools and the OM Tools
• Ability to keep contract moving forward
• Good Product knowledge
• Excellent Verbal and written communication
• Valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• Must have valid authorization to work full-time within country of operation:
• Project Management experience, Transportation and Customs