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  • Posted: Jul 23, 2021
    Deadline: Jul 31, 2021
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  • Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Sales/Customer Service Officer

    Location: Bariga, Lagos

    Industry: Catering Equipment & Supplies

    Overview

    Our client is a retail catering tools & equipment brand with its retail store at Bariga, Lagos. We are looking to recruit a Sales/ Customer Service Officer to monitor and manage customer experience via phone calls and in-store.

    Summary Duties and Responsibilities

    • Receive customers into the store in a friendly and polite manner

    • Answer phone calls/online requests with an upbeat yet professional tone

    • Provide customers with detailed and updated information about products.

    • Cross-sell products to customers to boost sales.

    • Guide customers to shelves carrying products within the store.

    • Assist customers in-store/online with making product choices that meet their needs

    • Empathically & tactically handle all customer complaints while adhering to company policies

    • Maintain outstanding store condition and visually appealing retailing standards.

    • Receive new deliveries into the store.

    • Stock shelves with products in an aesthetically alluring way

    • Keep an eye on inventory levels and restock shelves as needed.

    • Attach price tags to products on the racks and shelves.

    • Perform miscellaneous job-related duties as assigned by Supervisor

    Requirements

    • A Bachelor's degree in Marketing, Communications, Sales, / any related field.
    • 0-2 years experience in Customer Service, Sales, or similar roles.
    • Knowledge of online customer engagement platforms and channels.
    • Proficiency in MS Office suite.
    • Exceptional interpersonal skills and a client-centered approach.
    • Great organizational and time management abilities.
    • Excellent communication and problem-solving skills.

    Salary

    N60,000 /month

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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