Sales Associate – West Africa at Nathan Claire Africa

Perfomance Overview.

As Technical Sales Associate is responsible for supporting the sales process by combining technical expertise with strong communication and interpersonal skills. They play a crucial role in understanding customer needs, demonstrating the value of the company's technical products or services, and assisting in closing sales. This position involves working closely with the sales, marketing, and technical teams to achieve revenue goals and maintain customer satisfaction.

Responsibilities:

• Sales Support: Assist the sales team in identifying customer needs and providing appropriate technical solutions. Collaborate with customers to determine the best products or services that meet their requirements.
• Product Knowledge: Develop a deep understanding of the company’s products, technologies, and services to effectively communicate their benefits and features to customers.
• Customer Engagement: Engage with potential and existing customers through phone calls, emails, and in-person meetings to understand their challenges and offer suitable solutions.
• Technical Presentations: Conduct product demonstrations and technical presentations to prospective clients, showcasing how products or services can solve their problems and improve efficiency.
• Solution Design: Work with the technical team to design customized solutions that meet the unique needs of clients, providing detailed technical explanations when necessary.
• Proposal Development: Assist in preparing sales proposals, quotes, and contracts, ensuring that technical aspects are accurate and understandable to customers.
• Relationship Management: Build and maintain strong relationships with clients by providing excellent customer service and post-sales support, addressing any technical concerns or issues they may have.
• Market Research: Stay informed on industry trends, competitor offerings, and emerging technologies to help identify new business opportunities and provide strategic sales input.
• Cross-Department Collaboration: Collaborate with the product development, engineering, and marketing teams to ensure the right alignment between customer needs and product capabilities.

Requirements.

• Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field is preferred.
• Experience: Previous experience in sales or customer service in a technical environment is a plus. Familiarity with software solutions or services is an advantage.
• Technical Expertise: Strong understanding of Software Solutions and services, with the ability to quickly learn new technologies or products.
• Sales Skills: Strong sales acumen with the ability to close deals, identify upsell opportunities, and build lasting client relationships.
• Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical customers.
• Problem-Solving: Demonstrated ability to troubleshoot technical issues and offer tailored solutions to meet customer requirements.
• Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Tools: Proficiency in using CRM systems, Microsoft Office Suite, and other technical or sales-related software.

Key Competencies:

• Customer-Focused
• Adaptable and Quick Learner
• Team Player
• Analytical Thinking
• Goal-Oriented