Sales Associate at Owens and Xley

Location : Ikoyi
Onsite
Salary: N60,000-N70,000

Job Summary    
In this role, you are the first line of contact for walk-in customers to the store. You will make customers feel welcome and assist them in finding the products that most satisfy their needs. You must be knowledgeable about the Company’s products and able to adequately guide customers at all times.
Key Responsibilities    

• Receive customers into the store in a friendly yet polite and professional tone.
• Guide customers by ushering them to hangers and racks, suggesting items they could buy.
• Assist customers in making selections from the diverse range of outfits available.
• Record sales by creating and updating customer profile records in the POS terminal.
• Process cash and card payments, watching for shoplifters and fraudulent shoppers.
• Check cash drops and ensure accuracy.
• Balance cash registers with receipts.
• Stay up to date with special promotions and communicate with customers.
• Follow up with customers for repeat purchases and referrals.
• Perform other duties as assigned

Academic Qualifications    

• BSc. / HND Business Administration, Economics, Marketing or a related field.
• Professional Certifications    

Experience    

• 1-2 years’ relevant experience in a retail/commercial environment.
• Experience in fashion, selling across on-floor and digital channels is a key requirement.

Competency and Skill Requirements    

• Technical Skills
• Working knowledge of the fashion industry.
• Outstanding written and oral communication skills
• Intermediate-level proficiency in MS Office.
• Standard knowledge of ERPs.
• Data entry skills & excellent customer-facing skills.
• Soft Skills
• Excellent communication skills
• Ability to influence and negotiate 
• Ability to listen with rapt attention for needs identification. 
• Ability to own tasks and take responsibility for outcomes.
• Strong work ethic.
• Attitude    
• Must be willing to take initiative, work autonomously, and tackle complex situations.
• Ability to work well under pressure; able to use discretionary judgment and make solid decisions
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines.
• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way.