Retail Supervisor at Transsion Holdings

Job Summary

• The Retail Supervisor is responsible for driving sales growth, expanding retail coverage, and ensuring effective execution of itel Accessories’ sales and merchandising strategies across assigned markets.
• The role works closely with Sales Representatives (SRs), retailers, distributors, and promoters to increase product visibility, improve stock availability, strengthen retailer relationships, and achieve sales targets.

Key Responsibilities

• Drive sales of itel accessories across assigned retail outlets and markets to achieve monthly and quarterly sales targets.
• Work closely with Sales Representatives to develop and execute sales plans, identify growth opportunities, and improve sales performance.
• Monitor daily, weekly, and monthly sales performance and take corrective action where targets are not being met.
• Identify opportunities to increase sales of fast-moving accessories, including chargers, earphones, power banks, cables, and other itel accessory products.
• Supervise and support Sales Representatives in executing daily market activities and achieving assigned targets.
• Conduct regular joint market visits with Sales Representatives to assess outlet performance, identify sales opportunities, and strengthen retailer relationships.
• Ensure Sales Representatives maintain accurate sales records, market reports, and customer feedback.
• Provide guidance and coaching to Sales Representatives to improve selling skills, market coverage, and customer engagement.
• Build and maintain strong relationships with retailers, distributors, and key accounts.
• Identify and onboard new retail outlets to expand market coverage and distribution.
• Follow up on retailer orders, stock replenishment, and outstanding sales opportunities.
• Address retailer concerns and escalate unresolved issues to the appropriate department.
• Ensure itel accessories are properly displayed, priced, and visible across assigned outlets.
• Monitor stock levels across assigned outlets and identify stock gaps or slow-moving products.
• Coordinate with Sales Representatives and the Channel team to ensure timely replenishment.
• Track stock movement and provide accurate inventory updates to support demand planning.
• Minimize lost sales resulting from stockouts and ensure proper handling of company products.
• Submit regular sales, market coverage, stock, and competitor activity reports.
• Track sales performance against targets and provide actionable recommendations.
• Communicate relevant market insights to the Retail, Channel, and Sales teams.

Qualifications and Experience

• Bachelor’s Degree or HND in Business Administration, Marketing, Sales, or a related field.
• 4–7 years’ experience in retail sales, field sales, or sales supervision, preferably in mobile accessories or consumer electronics.
• Proven experience supervising Sales Representatives and managing retail accounts.
• Strong understanding of retail distribution, merchandising, and sales execution.

Required Skills and Competencies:

• Strong sales leadership and team supervision skills.
• Excellent negotiation and retailer relationship management.
• Analytical skills with the ability to interpret sales data and market trends.
• Effective communication, reporting, and problem-solving skills.
• Ability to work in the field, travel within assigned markets, and deliver results under pressure.