Retail Store Manager at Trainlance

Job Summary:

• This job exists to ensure that the outlets and other sales touchpoints succeed in meeting all sales, customer, and operational objectives.
• The job is also responsible for upholding standards, including all health and safety policies and procedures, as well as introducing new products and services while maintaining the best level of customer service.

As a Retail Store Manager, you will:

• Develop and implement strategies towards improved sales across all outlets
• Set up a system for proper replenishment, storage, merchandising, rotation, and evaluation of inventory.
• Prepared detailed reports on inventory operations, stock levels, and adjustments.
• Recommend and maintains all in-house retail displays. Implements cyclical displays to support all inhouse promotions and events.
• Devise marketing strategies for the promotion of new products or products on sale.
• Foster a delightful customer experience that exceeds customary standards and service levels.
• Engage customers positively to sustain a mutual relationship and ensure continued patronage from customers.
• Keep abreast of happenings in the market space as well trends and current offerings as it affects the business.
• Motivate team members to achieve set goals and exceed set targets.
• Trains staff on product knowledge, stock-taking, merchandising, sales skills, product transfer, customer relations.

Must-Have for the position:

• Minimum of a Higher National Diploma, HND / Bachelor's Degree, B.Sc. in Business Administration, Marketing, Sales or any other relevant discipline
• An MBA or Master’s degree in any business-related discipline is an added advantage.
• Minimum of 5-7 years in Sales with minimum of 3 years as a Retail Sales Manager.
• Experience in Revenue Generation, Complaint Resolution and Product Category is a must-have.