Retail Shop Manager at SKLD integrated Services LLC

Location: Lekki, Lagos

Overall Purpose of the Job

• As the Retail Shop Manager, you are responsible for overseeing the running and overall operational success of Skit Store.

Duties and Responsibilities

• Acquaint subordinates with product knowledge and software training where necessary
• Manage / Motivate Retail and support staff to meet or exceed sales targets
• Assign workers to specific projects such as cleaning, rearranging of stocks, receiving new inventory or restocking based on the frequency
• Keep track of stock ordering through inventory management software
• Give daily, weekly and monthly update on sales activities- items in most/ least demand, customer preference and market trends to Head of Retail
• Attend to customer inquiries
• Deal with customer queries, resolution of complaints and escalate when necessary
• Maintain awareness of market trends and monitoring what competitors are doing
• Manage petty cash expense at the outlet
• Train and develop the staff working under you (leadership and personnel effectiveness)
• Attendance Register to be kept and monitored for all reporting staff
• Supervise the cleaning of the outlet- dusting, sweeping, mopping, washing of toilets/ napkins, trimming of the flower hedges, refuse disposal

Requirements

• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software
• BSc / BA in business administration or relevant field

Skill and Competence:

• Leadership: You must be able to lead and motivate your team
• Communication: Excellent communication and people skills
• Ability to work under pressure especially during the peak period and handle challenging situations
• Personal attributes: Confident, Self-driven and Enthusiastic