Retail Shop Consultant at Outcess Solutions Nigeria Limited

Responsibilties

• Responsible for managing a whole lot of incoming and outgoing calls in the organization
• Build long-lasting relationships with customers
• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
• Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels
• Make use of available opportunity to sell or advertise products to customers
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
• Route calls to the appropriate channel(s)
• Move complex issues or complaints to supervisors
• Willing to work during extended odd hours and/or during holiday periods.

Qualifications

• Interested candidates should possess an HND / Bachelor`s Degree with 1 - 3 years experience.