Retail Sales Associate at WorQulture

Location: Ikoyi, Lagos
Availability to start: As soon as possible
Work Hours: 8:30am -7pm (Mondays - Saturdays)

About the Job

• We are in search of a highly driven and enthusiastic individual to handle sales whilst maintaining the highest level of customer service attainable.
• As a Fashion Sales Associate, you will be responsible for attending to client orders, processing, recording and reporting on daily sales.
• You are required to have a good understanding of all products in order to explain to clients and advise accordingly.

Responsibilities

• Greeting clients, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Manage point-of-sale processes
• Follow up with client orders to ensure they are delivered to clients in a timely manner
• Processing, recording and reporting daily sales
• Follow up on payment of all client purchases
• Generating and following up with client leads from churned enquiries
• Directing customers to merchandise within the store.
• Cross-sell products
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• Maintain cleanliness of the workspace
• Post pictures of in-store activities
• Follow up with clients for service feedback
• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Actively involved in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies policies and procedures Requirements

Qualifications

• Bachelor’s Degree from a reputable university
• 1-3 years experience in retail, customer service or business administrative roles.

Requirements:

• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Customer service focused
• Proficiency in using Excel to record sales
• Basic Math skills
• Excellent organization and follow-through skills
• Basic understanding of sales principles and customer service practices
• Friendly, helpful, confident and engaging personality
• Strong administration skills
• Hands-on experience with POS transactions
• Good understanding of record-keeping
• Proficient use of social media and content creation skills

Salary
N70,000 / Month.