Retail Operations Manager (Oil and Body Fragrance) Lagos at Nicole Sinclair Consulting

The Operations Manager will oversee daily retail operations, drive sales growth, and ensure exceptional customer experiences in the oils and body fragrance store. The role combines operational management with business development and customer engagement, ensuring smooth store performance while expanding market reach and strengthening brand presence.

Retail & Operational Management

• Oversee daily store operations to ensure efficiency and compliance with company standards.
• Manage stock levels, inventory control, and supply chain coordination.
• Supervise staff performance, scheduling, and adherence to service standards.
• Implement operational policies, health & safety, and hygiene requirements.

Business Development & Sales Growth

• Identify and pursue new business opportunities, partnerships, and bulk-purchase clients.
• Develop and implement strategies to increase sales, customer base, and market share.
• Conduct competitor analysis and recommend initiatives for competitive advantage.
• Work with marketing to drive promotional campaigns and product launches.

Customer Engagement & Experience

• Lead customer service initiatives to ensure a premium, personalized shopping experience.
• Handle escalated customer issues and resolve complaints effectively.
• Build relationships with high-value clients and loyalty program members.
• Collect and analyze customer feedback to improve products and services.

Financial & Performance Management

• Monitor daily sales performance and report on KPIs (footfall, sales targets, repeat customers).
• Manage store budgets, expenses, and cost control.
• Recommend pricing strategies and product mix improvements.
• Provide regular performance updates to management.
• Support in balancing business and personal scheduling needs.

Qualification/ Experience

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• 4–6 years’ experience in retail operations, preferably in cosmetics, beauty, or lifestyle products.
• Proven record of business development and sales growth.
• Experience leading customer engagement initiatives.

Knowledge/ Skills

• Strong leadership and people management.
• Excellent customer service and relationship-building skills.
• Business development mindset with sales orientation.
• Strong organizational and multitasking ability.
• Analytical and problem-solving skills.
• Knowledge of retail operations, fragrance industry experience is a plus.
• Proficiency in MS Office, POS systems, and inventory management software.