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  • Posted: Nov 19, 2021
    Deadline: Nov 30, 2021
  • Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
    Read more about this company


    Retail Customer Service Executive

    Locations: Lekki & Victoria Island, Lagos


    • This role is responsible forproviding quality services to internal and external customers; attending to all customers that come into the store
    • Providing product / Service information
    • Adhere to company and safety procedures at all times
    • Manage incoming calls and customer inquiries
    • Identifying and assessing customer’s needs to achieve satisfaction
    • Ensure excellent service standard
    • Respond efficiently to customer needs, inquiries and maintain high customer satisfaction and ensuring that the correct size, pattern, and quantity is invoiced to the correct client and or customer account.


    • Ensure that all customers are greeted in a friendly and professional manner when entering the store.
    • Develop and lead sales, marketing, and business development activities within the area of responsibility.
    • Maintain a record of all walks in customers and follow up efficiently.
    • Conduct marketing and awareness campaigns on regular basis to ensure increased brand and product awareness.
    • Responsible for maintaining and building existing business relationships.
    • Raise quotations and invoices on ERP.
    • Accurate completion of daily sales report and communication to direct superior.
    • Maintain correct cash balances during shift.
    • Process payments made with cash, cheques, credit cards, and debit cards.
    • Complete daily cash up, account for daily sales completed on cash, cheque, credit, and card.
    • Sort, count currency to ensure that the correct amount has been received.
    • Escalate all credit note requests to the direct superior.
    • Process returns and exchanges.
    • Ensure that all sold tyres are logged in for replenishment in a timely manner to ensure efficient and efficient service delivery.
    • Always wear a smile and address customers courteously.
    • Be aware of all promotions and advertisements that affect product prices.
    • Communicate all promotional prices and items to customers at the sales counter.
    • Maintain and assist with cleaning workstation (Sales counter)
    • Assist with stocking and cleaning all display stands located at the sales counter.
    • Any other duty as required by the line manager in line with the post.

    Key Performance Indicators

    • Level of compliance with aesthetics and ambiance standards while on duty
    • % Of customer complaints flagged while on duty
    • % Of customer data accurately updated on ERP while on duty
    • % Of customer service complaints reported while on duty
    • % Of compliance to customer feedback forms duly completed
    • % Of compliance to 21-point check procedures
    • % Of compliance to standard sales procedures on ERP
    • % Sales & service target achieved.
    • Level of compliance on standard retail code of conduct.

    Competencies / Skills / Requirements

    • B.Sc Degree
    • Good communication skills
    • Numeracy skills and maintaining a record of all transactions that have been completed during the shift.
    • Outgoing personality and demonstrate the ability to converse easily with all walks of life.
    • Attention to detail is critical and demonstrate the ability to listen.
    • Trustworthy and loyal towards the company as employees will be trusted with confidential information and monies.
    • Ability to handle large cash transactions with confidence.
    • Must be able to work under pressure with a calm demeanor.
    • Willingness to take up responsibilities other than a job description.
    • A strict follower of company rules and procedures.
    • Ability to balance and submit cash records when required by superior.
    • Proficiency in MS Word and MS Excel
    • Proficiency in Pastel or similar software programs or demonstrate the ability to learn systems within a reasonable time frame


    • General clerical experience minimum 1 - 2 years.
    • Clerical experience within the Tyre and Automotive industry is an advantage.
    • Must be detail-oriented, with excellent customer interaction skills.
    • Must be able to stand for extended periods.

    Method of Application

    Interested and qualified? Go to Nicole Sinclair Consulting on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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