Restaurant Supervisor at High Caliber Nigeria Limited

Job Summary

• Supervise and coordinate the activities of restaurant staff to ensure excellent customer service, maintain high-quality food and beverage standards, and achieve business objectives.

Key Responsibilities

• Staff Supervision: Supervise restaurant staff, including servers, waiters, bartenders, hosts/hostesses, and kitchen staff.
• Customer Service: Ensure excellent customer service, responding to customer complaints and resolving issues promptly.
• Food and Beverage Quality: Maintain high-quality food and beverage standards, ensuring consistency and presentation.
• Inventory Management: Assist with inventory management, including ordering supplies and managing stock levels.
• Cash Handling: Manage cash handling procedures, including handling customer payments and operating a point-of-sale system.
• Restaurant Maintenance: Ensure the restaurant is clean, safe, and well-maintained, including coordinating repairs and maintenance.
• Team Collaboration: Collaborate with other supervisors and management staff to achieve business objectives and improve restaurant operations.

Education and Qualifications

• High School Diploma: High school diploma or equivalent required.
• Restaurant Experience: 2+ years of experience in the restaurant industry, preferably in a supervisory or management role.

Required Skills:

• Strong leadership skills, with ability to motivate and supervise staff.
• Excellent customer service skills, with ability to respond to customer complaints and resolve issues.
• Good communication and interpersonal skills, with ability to interact with staff, customers, and management.
• Ability to manage time effectively, prioritizing tasks and ensuring efficient restaurant operations.
• High level of attention to detail, ensuring accuracy and quality in food and beverage preparation and presentation.