Restaurant Operations Manager at Soupah Kitchen & Co.

• Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation by maintaining high productivity, and customer-service standards. You will also oversee and be responsible for every aspect of the day-to-day supervision of the retail goods in store.
• To be successful in this role, you’ll need management skills and experience in both front and back of the house. You’ll hire qualified cooks and staff, set work schedules, oversee food prep and make sure we comply with health and safety retail /restaurant regulations.
• We’ll expect you to lead by example and uplift staff during busy moments in our fast-paced environment. Ultimately, you will ensure the restaurant runs smoothly and customers have pleasant experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and overseeing pricing and stock control
• Organize and supervise shifts
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• preparing promotional materials and displays for retail items
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and events
• Work with the sales team in implementing strategic sales plans that expands our customer base and ensure increased revenue (e.g. discounts and social media ads)
• Liaising with head office

Requirements and skills

• BSc/HND in Business Administration; hospitality management, culinary schooling or related field
• Proven work experience as a Restaurant Manager, Hospitality Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers
• Familiarity with restaurant and retail management software
• Strong leadership, skills
• Effective communication skills
• Acute financial management skills