Restaurant Manger at Aggregon Foods Nigeria Limited

Job Summary

• The Restaurant Outlet Manager at Bukkateria Fast Food is responsible for providing strategic leadership and operational excellence in the day-to-day management of the outlet.
• The role ensures consistent delivery of exceptional customer experiences, high food quality standards, efficient staff performance, and sustainable profitability.
• The Outlet Manager supervises the Assistant Manager, Supervisors, and other team members while reporting directly to senior management with key operational insights and improvement recommendations.

Key Responsibilities
Operations Management:

• Oversee daily outlet operations to ensure efficiency, consistency, and adherence to company standards.
• Enforce Bukkateria’s food quality, hygiene, presentation, and service delivery standards.
• Supervise inventory management through the Storekeeper to minimize shortages, wastage, or stock variances.
• Ensure production aligns with the Bukkateria Production Guide, maintaining flexibility to adapt to operational realities.
• Guarantee timely opening, readiness, and smooth closing of the outlet each day.

Staff Leadership & Development:

• Lead, motivate, and manage outlet staff to achieve performance excellence and a positive workplace culture.
• Draft staff rosters, shift plans, and leave schedules.
• Support HR in recruitment, onboarding, and continuous training of junior staff.
• Conduct regular performance evaluations, manage disciplinary actions, and promote professional growth.
• Foster teamwork, accountability, and alignment with company values.

Customer Service Management:

• Champion outstanding customer service and ensure prompt resolution of escalated issues.
• Monitor customer feedback channels (in-person, online, or survey-based) to identify improvement opportunities.
• Drive customer retention by ensuring consistent satisfaction and experience quality.

Financial Management & Reporting:

• Approve and validate daily sales reconciliations, cash summaries, and petty cash reports.
• Control operational costs and implement efficiency measures to improve profitability.
• Consolidate and submit accurate daily, weekly, and monthly performance reports (Sales, Yield, Petty Cash, Inventory, Food Display, and Management Reports) to the General Manager/CEO. Remove highlighted portion
• Monitor revenue trends and recommend strategic adjustments to improve sales performance.

Compliance, Hygiene & Safety:

• Enforce strict compliance with food safety, occupational health, and company policy standards.
• Supervise hygiene, sanitation, and safety checks across all departments.
• Ensure routine maintenance of kitchen and service equipment for optimal performance.
• Maintain full compliance with regulatory and company audit requirements.

Marketing & Brand Promotion:

• Collaborate with management to execute local marketing activities, meal promotions, and themed events.
• Analyze customer demand trends and recommend new menu options, combo offers, or seasonal specials.
• Support community engagement initiatives to strengthen the brand’s visibility and reputation.

Collaboration & Strategic Alignment:

• Coordinate effectively with the Finance, Procurement, HR, and Logistics departments to align outlet operations with company-wide goals.
• Demonstrate proactive leadership by identifying operational challenges and implementing effective solutions.
• Communicate regularly with management to provide feedback, insights, and improvement proposals.

Minimum Qualifications & Experience

• Bachelor’s Degree or equivalent in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years’ experience in restaurant or hospitality operations, with at least 2 years in a managerial role.
• Strong knowledge of QSR (Quick Service Restaurant) or fast-casual restaurant operations.
• Proficiency in Microsoft Office Suite and POS systems.
• Experience with Chineses, Fine dinning or known fast food brand.

Key Competencies:

• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Proven financial and analytical competence
• Customer-centric and results-driven mindset
• High operational discipline and attention to detail
• Creative problem-solving and decision-making skills
• Ability to thrive in a fast-paced, high-pressure environment.

Benefits

• Salary: N250,000 - N300,000 / month.
• Staff meal
• Room for Growth.