Restaurant Manager at Genesis Group

Key Responsibilities
Operations & Service Delivery:

• Lead daily restaurant operations to ensure speed of service, order accuracy, food quality, and cleanliness meet QSR standards at all times.
• Ensure strict adherence to standard operating procedures (SOPs) across kitchen, front-of-house, and back-of-house operations.
• Proactively resolve operational issues to prevent service disruption during peak and off-peak periods.
• Maintain a customer-focused environment by addressing complaints promptly and turning feedback into service improvements.

People Management & Team Performance:

• Recruit, train, schedule, and supervise team members to meet operational demands and labor targets.
• Set clear performance expectations and provide regular coaching, feedback, and on-the-job training.
• Conduct performance reviews and recommend disciplinary or recognition actions in line with company policy.
• Build a high-energy, accountable team culture focused on service excellence and teamwork.

Inventory, Cost & Profit Control:

• Oversee inventory management, ensuring optimal stock levels while minimizing wastage, theft, and expiries.
• Monitor food cost, labor cost, and operating expenses against approved budgets.
• Review daily sales, variances, and cost reports, and implement corrective actions where required.
• Ensure accurate cash handling, daily sales reconciliation, and compliance with financial controls.

Quality, Safety & Compliance:

• Enforce food safety, hygiene, and health & safety standards in compliance with regulatory and company requirements.
• Ensure all equipment, facilities, and storage areas are clean, functional, and well maintained.
• Prepare the outlet for audits, inspections, and internal reviews, ensuring documentation is complete and up to date.

Reporting & Stakeholder Management:

• Prepare and submit daily, weekly, and monthly operational reports to management.
• Communicate operational challenges, staffing needs, and improvement opportunities proactively.
• Collaborate with support functions (HR, Supply Chain, Finance) to ensure smooth restaurant operations.

Requirements

• Interested candidates should possess a Bachelor's Degree with 3 - 8 years experience.