Restaurant Manager at Emmix Global Limited

Job Summary

• We are seeking an experienced and dynamic Restaurant Manager to oversee the daily operations of our restaurant.
• The ideal candidate will be responsible for maintaining high standards of food, service, and customer satisfaction, while ensuring profitability and a positive working environment.

Key Responsibilities

• Oversee both front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth service and communication between teams.
• Recruit, train, supervise, and evaluate staff performance. Provide coaching and feedback to improve service quality.
• Monitor food, beverage, and supply inventories. Order supplies as needed and ensure efficient stock rotation.
• Maintain high standards of hygiene, safety, and sanitation in compliance with local & national regulations.
• Handle customer inquiries, feedback, and complaints in a professional manner to ensure guest satisfaction.
• Assist with menu planning, promotions, and marketing initiatives to attract customers and drive revenue.
• Manage labor costs, scheduling, payroll, and implement cost-control measures.
• Prepare daily, weekly, and monthly financial reports. Track sales, budget variances, and performance metrics.
• Ensure all restaurant equipment is maintained and operations are not disrupted by breakdowns or lack of resources.

Qualifications & Skills

• Education in Hospitality Management, Business Administration, or related field is an advantage.
• Minimum of 3 years experience in a supervisory or management role in hospitality or restaurant operations.
• Strong knowledge of food & beverage operations, portion control, and quality standards.
• Excellent leadership, communication, and customer service skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Good organizational & time management abilities.
• Competent with restaurant POS systems and basic financial management.
• Capable of motivating staff and building a team culture.