Restaurant General Manager at Elvaridah

Job Overview

• We are seeking a dynamic and results-oriented General Manager to lead our hospitality business. As General Manager, you will oversee the day-to-day operations of our hospitality establishment, ensuring that all aspects of the business, from guest services to financial performance, are running smoothly. 
• You will be responsible for driving revenue growth, maintaining high guest satisfaction levels, and ensuring the efficient management of staff and resources.

Key Responsibilities
Operational Management:

• Oversee daily operations of the business, ensuring smooth functioning across all departments, including front desk, housekeeping, food and beverage, maintenance, and customer service.

Leadership & Staff Management:

• Lead, mentor, and develop a high-performing team. 
• Ensure that all staff members are trained, motivated, and working cohesively to provide exceptional service. 
• Foster a positive and productive workplace culture.

Guest Satisfaction:

• Ensure the highest level of guest satisfaction by maintaining high standards of service and addressing any guest concerns or feedback promptly and professionally. 
• Implement customer feedback mechanisms and use insights to improve services.

Financial Management:

• Manage the business’s budget, monitor expenses, and implement cost-control measures. 
• Work with the finance team to ensure the business meets financial targets, including profitability and revenue growth.

Marketing & Business Development: 

• Collaborate with the marketing team to develop strategies to increase brand awareness and attract new guests. 
• Leverage partnerships and digital marketing tools to maximize bookings and revenue.
• Ensure the establishment maintains high operational standards and complies with local regulations, health and safety guidelines, and industry best practices.

Quality Control & Standards:

• Implement regular quality control measures across all services and departments.

Strategic Planning & Reporting:

• Participate in the development and execution of long-term strategic plans for business growth. 
• Prepare regular reports on business performance, including guest satisfaction, financial performance, and operational efficiency, to present to senior management.

Budgeting & Cost Control:

• Oversee and manage the establishment’s budget, ensuring optimal allocation of resources. 
• Monitor financial performance and implement effective cost control strategies without compromising service quality.

Saturday/Sunday Management: 

• Occasionally be required to be present on weekends to ensure operational excellence and address any business needs.
• Availability for occasional weekend duties as necessary.

Requirements

• 2 - 3 years of experience in a General Manager or similar leadership role within the hospitality industry.
• Strong knowledge of hospitality operations, including guest services, food and beverage management, housekeeping, and financial operations.
• Proven track record of achieving business goals, driving revenue growth, and improving guest satisfaction.
• Excellent leadership, interpersonal, and communication skills, with the ability to motivate and manage a diverse team.
• Strong financial acumen and experience with budget management and cost control.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of hospitality software and management systems (e.g., property management systems, point of sale systems).
• Strong problem-solving and decision-making abilities.
• Flexibility to work weekends and holidays as required.
• A Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is preferred.

Salary & Benefits

• Salary: Competitive monthly salary ranging from N250,000 to N300,000 based on experience and qualifications.
• Benefits: Comprehensive HMO coverage, 13th-month salary (performance-based).
• Career Development: Opportunities for growth and professional development within a thriving hospitality business.