Relationship Officer, Other Finanacial Institutions at Unified Payment Services Limited

Job Summary

• We are seeking a detail-oriented and performance-driven Team Member to support the strategic and operational activities of the Other Financial Institutions (OFI) Department, under the Other Financial Institutions Directorate.
• This role involves managing relationships and solution delivery for non-bank financial institutions, including microfinance banks, mortgage banks, finance houses, fintechs, cooperative societies, and similar entities
• The ideal candidate will have a sound understanding of the OFI ecosystem, fintech-enabling technologies, and digital financial services, with demonstrated experience in client relationship management and product implementation.

Responsibilities
Client Relationship Management:

• Support the onboarding and management of financial institution clients including MFIs, fintechs, cooperatives, and other licensed OFIs.
• Develop and maintain effective client relationships, ensuring consistent value delivery and support.
• Monitor client performance and usage trends to identify upselling or cross-selling opportunities.

Business Support & Implementation:

• Assist in deploying tailored fintech and payment solutions, including collections, disbursements, APIs, agency banking, and wallet services.
• Liaise with internal departments (technology, operations, legal, compliance) to ensure seamless service delivery to clients.
• Coordinate product demonstrations, documentation processes, and basic troubleshooting for clients.

Operational Excellence:

• Ensure client compliance with onboarding documentation, regulatory requirements, and KYC protocols.
• Track service performance, escalate service delivery issues, and follow through on resolution timelines.
• Maintain detailed records of client activity, support tickets, and engagement history.

Market Research & Reporting:

• Conduct periodic competitor and industry analysis to inform client engagement strategies.
• Prepare reports and dashboards on department KPIs, client activity, and business development outcomes.
• Support internal and external audit requirements by maintaining proper documentation and records.

Requirements

• Bachelor’s degree in Finance, Economics, Business Administration, or a related discipline.
• 3 to 6 years of relevant experience in financial services, fintech, or a client-facing role within the OFI segment. Post NYSC experience.