Relationship Officer, General Merchandise at Unified Payment Services Limited

Job Objectives

• Payarena Mall, the e-commerce division of our fintech company, is seeking an experienced and results-driven Business Relationship Officer to manage and grow vendor relationships within the General Merchandise Department.
• This department includes diverse product categories such as electronics, home & kitchen appliances, personal care, baby products, office supplies, and more.
• The ideal candidate will be responsible for identifying high-potential sellers, managing partner relationships, and contributing to the growth, performance, and profitability of the general merchandise category.

Duties and Responsibilities
Vendor Acquisition & Management:

• Identify, engage, and onboard high-quality vendors, suppliers, and brand partners across multiple general merchandise categories.
• Build and maintain long-term relationships with vendors to ensure mutual growth and satisfaction.
• Negotiate favorable commercial terms, margins, and promotional opportunities.

Performance & Sales Optimization:

• Monitor vendor performance (sales, fulfillment, returns, ratings) and implement strategies to improve KPIs.
• Collaborate with vendors on product assortment planning, stock availability, and pricing strategies.
• Coordinate marketing and promotional campaigns to boost category visibility and vendor sales.

Operational Support:

• Ensure vendors comply with Payarena Mall's quality, delivery, and service standards.
• Support vendors in the use of the seller dashboard, catalog uploads, pricing tools, and analytics.
• Work cross-functionally with content, logistics, finance, and tech teams to ensure smooth operations.

Market Intelligence & Reporting:

• Stay informed about market trends, competitor offerings, and customer behavior to guide vendor strategy.
• Provide timely reports on vendor performance, category revenue, and market opportunities.
• Recommend improvements to internal processes, systems, or merchant support initiatives.

Job Requirements

• Education: Bachelor’s degree in Business Administration, Supply Chain, Marketing, or related field.
• Experience: 3 to 6 years of relevant experience in business development, vendor/merchant management, or e-commerce operations. Post NYSC experience.