Relationship Manager, Premier Banking at Ecobank Nigeria

• To deliver high quality service while selling the bank’s products and services and implementing customer retention approach to managing client relationships to enhance product sales and new client growth targets. To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets. Work with EDC to provide wealth management services to customers.

JOB CONTEXT

• This position is responsible for driving the Premier Banking Business downstream and reaching out and interacting with Premier Banking Customers.

KEY RESPONSIBILITIES

Business and Financial performance

• Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure that client instructions are duly affected by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Premier Banking products and services by keeping up to date with related developments.
• Strong understanding of economics and financial markets, focusing on the fixed income and equity space, as well as developments and trends in the global wealth management sector

Customer Excellence 

• Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
• Implement and embody the bank’s RACE-IT culture and principles when dealing with customers

Leadership and people management

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player – collaborates with other RMs within the segment for increased productivity.
• Work closely in line with the Branch & Operations Team to deliver exceptional customer service
• Process, control, and operational performance 
• Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.

Strategic initiatives 

• Implement the communicated strategic initiatives that will create business growth

JOB PROFILE

Experience & Qualifications

• At least 5-year experience in a consumer banking-based line of business.
• Bachelor’s Degree
• Previous Sales experience is an added advantage

Skills, Capabilities & Personal attributes

• Customer/market orientated and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results
• Strong interpersonal, influencing and communication skills.