Latest Jobs at Ecobank

• To deliver high quality service while selling the bank’s products and services and implementing customer retention approach to managing client relationships to enhance product sales and new client growth targets. To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets. Work with EDC to provide wealth management services to customers.

JOB CONTEXT

• This position is responsible for driving the Premier Banking Business downstream and reaching out and interacting with Premier Banking Customers.

KEY RESPONSIBILITIES

Business and Financial performance

• Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure that client instructions are duly affected by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Premier Banking products and services by keeping up to date with related developments.
• Strong understanding of economics and financial markets, focusing on the fixed income and equity space, as well as developments and trends in the global wealth management sector

Customer Excellence 

• Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
• Implement and embody the bank’s RACE-IT culture and principles when dealing with customers

Leadership and people management

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player – collaborates with other RMs within the segment for increased productivity.
• Work closely in line with the Branch & Operations Team to deliver exceptional customer service
• Process, control, and operational performance 
• Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.

Strategic initiatives 

• Implement the communicated strategic initiatives that will create business growth

JOB PROFILE

Experience & Qualifications

• At least 5-year experience in a consumer banking-based line of business.
• Bachelor’s Degree
• Previous Sales experience is an added advantage

Skills, Capabilities & Personal attributes

• Customer/market orientated and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results
• Strong interpersonal, influencing and communication skills.

go to method of application »

To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.

JOB CONTEXT

• This position is responsible for driving the Advantage Banking Business downstream and reaching out to Customers.

KEY RESPONSIBILITIES

Business and Financial performance

• Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Advantage Banking products and services.
• Open new personal and non-personal accounts, provide access to automated teller machine (ATMs) through sale of card products and ensure customers are online real time through sale of mobile banking and internet banking products
• Promote the sale of deposits, investment, credit, and loan products
• Complete credit and loan documentations, research and evaluate loan applicant financial status, references, credit, and ability to repay the loan, also ensure that standards and credit policies of the bank are respected and strictly followed
• Prepare statement on delinquent accounts and forward irreconcilable accounts for loan recovery actions.
• Ensure all fees and commissions on consummated transactions are taken by other units of the branch
• Ensure full re-activation of dormant accounts in line with policies and KYC
• Promptly process new investment request   for customers, liquidation request and dispatch of all investment certificates at the branch level.
• Effective and constant monitory of advantage customer’s account with a view to beefing up same
• Maintains expert knowledge of data protection law and practices, and other professional qualities to ensure that Ecobank complies with the data protection requirements and relevant NDPR compliance guidelines.
• Liaison with those responsible for risk management and security issues within the Bank.
• The interpretation and application of the various exemptions applicable to the processing of personal data.

Customer Excellence 

• Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
• Work closely in line with the Branch & Operations Team to deliver exceptional customer service
• Implement and embody the bank’s RACE-IT culture and principles when dealing with customers
• Leadership and people management
• Track and provide weekly reports on Portfolio performance at RM level

Team Player

• Process, control, and operational performance 
• Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.
• Strategic initiatives 
• Lead strategic initiatives that will create business growth

JOB PROFILE

Experience & Qualifications

• At least 2 years’ experience in a consumer banking-based line of business.
• Bachelor’s Degree

Skills, Capabilities & Personal attributes

• Customer/market orientated and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results
• Strong interpersonal, influencing and communication skills.

go to method of application »

To support Regional Manager Agency & Direct Banking in driving the growth and profitability of Agency Banking and Direct Banking businesses and execute all strategic management objectives/initiatives of these business lines. To Coordinate & monitor the activities of the Agency Banking and Direct fixed and variable pay DSAs within the region for optimal achievement of overall targets of the businesses.

JOB CONTEXT

• The Team Lead is responsible for strategic business development, revenue generation, efficiency improvement, profitability, customer centricity, and overall business process management and leadership in the Region.

KEY RESPONSIBILITIES

Business and Financial performance

• Meet and exceed set targets of all Balance Sheet and Profit & Loss items such as deposit, revenue, fees, and commission etc for Agency & Direct Banking businesses.
• Drive key retail alliances and partnerships at the regional level to grow our distribution network through Agency Banking.
• Achieve all set business ratios such as CASA/Deposit ratio, Deposit mix, Loan/Deposit, NPL Ratio, Cost-to-Income ratio etc.
• Coordinate direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values.
• Identify and drive NTB customer acquisition target and other KPIs across the sub-segments within Agency Banking & Direct Banking.
• Meet and exceed set Product Sale and Cross Sell targets for Liability Products, Alternate Channel product offerings & Cards for the region.
• Develop and optimize the Agency Channels operating model in line with market and growth opportunities
• Acquire and manage quality agents, merchants and customers on the Ecobank payment platform, based on standard documentation from the potential client in line with regulatory requirements.
• Implement segment specific products/services campaigns.
• Ensure that all income is properly captured at transaction point for all sales made
• Conduct regular Business performance and profitability reviews for Direct Sales Agents.
• Have oversight over the technology applications that drive Agency and Direct Banking operations
• Optimize opportunities to positively disrupt the status quo in the marketplace
• Position Agency and Direct Banking as the core driver for clients onboarding, fulfilment, servicing, and relationship management.

Customer Excellence 

• Identify customers’ needs, proactively seek to provide services to meet such needs.
• Implement proactive failure checks and fixes (including customer engagement) within the region.
• Drive and surpass expectations on NPS for the region.
• Collaborate with other units to ensure excellent customer services are provided across the region.

Leadership and people management

• Lead and guide Officer Agency & Direct Banking, fixed and variable pay Direct Sales Agents within the region towards achieving their respective KPIs.
• Motivate, inspire, coach, and mentor Direct Sales Agents.
• Encourage and foster a congenial working environment to enable the team achieve excellence through teamwork and operational efficiency.
• Be a champion of Ecobank RACE – IT core values in the Region.
• Process, control and operational performance 
• Ensure full adherence to Operational Risk and Compliance guidelines across Agency & Direct business functions within the region e.g. KYC and anti-money laundering measures.
• Achieve (and surpass) a minimum of satisfactory audit rating for Agency & Direct Banking and guide against any probable regulatory infractions/Fines.
• Daily/weekly monitoring of Segment’s loan portfolio under Development Finance Department within the Region with zero tolerance for defaults 
• Communicate default promptly to early warning or loan monitoring for recovery where it occurs.
• Coordinating with IT stakeholders on the delivery of product innovations
• Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
• Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness
• Steward regulatory and day-to-day engagement with country compliance on all requirements and deliveries
• Review and approve requests for access to proprietary agency channels
• Coordinate and approve operational readiness framework and checklist for Agency & Direct Banking.

Strategic initiatives 

• Provide market intelligence (thoughts, ideas, insights, initiatives) that will guide and ensure continuous competitive advantage and wallet share of Agency & Direct Banking businesses.
• Identifying market opportunities for new and existing products
• Champion the delivery of sales and service to Agency & Direct Banking customers through low-cost channels. Lead migration of customers to digital channels.

JOB PROFILE

Experience & Qualifications

• Minimum of first degree. Master’s degree or Professional Qualifications will be an added advantage.
• At least 7 years in banking or FMCG organization, of which at least 4 years should have been in Sales & leadership roles.
• Good knowledge of sales management, banking operations, banking products, & consumer behaviour, and customer Segmentation.
• Skills, Capabilities & Personal attributes
• A clear understanding of Agency and Direct Banking business and its strategic positioning in Ecobank to achieving undisputable leadership in customer base.
• Good problem-solving capabilities
• Strong credit appraisal skills
• Teamwork/coordinating skills
• Good sales and marketing skills
• An understanding of the Agency banking model
• Strong interpersonal, influencing and communication skills
• Strong customer service orientation
• Technology savvy and good knowledge of electronic banking products and platforms

go to method of application »

To support Team Lead Agency & Direct Banking in driving the growth and profitability of Agency Banking and Direct Banking businesses and execute all strategic management objectives/initiatives of these business lines. To Coordinate & monitor the activities of the Agency Banking and Direct fixed and variable pay DSAs within the region for optimal achievement of overall targets of the businesses.

JOB CONTEXT

• The Sales Officer is responsible for strategic business development, revenue generation, efficiency improvement, profitability, customer centricity, and overall business process management and leadership in the Region.

KEY RESPONSIBILITIES

Business and Financial performance

• Meet and exceed set targets of all Balance Sheet and Profit & Loss items such as deposit, revenue, fees, and commission etc for Agency & Direct Banking businesses.
• Drive key retail alliances and partnerships at the regional level to grow our distribution network through Agency Banking.
• Achieve all set business ratios such as CASA/Deposit ratio, Deposit mix, Loan/Deposit, NPL Ratio, Cost-to-Income ratio etc.
• Coordinate direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values.
• Identify and drive NTB customer acquisition target and other KPIs across the sub-segments within Agency Banking & Direct Banking.
• Meet and exceed set Product Sale and Cross Sell targets for Liability Products, Alternate Channel product offerings & Cards for the region.
• Develop and optimize the Agency Channels operating model in line with market and growth opportunities
• Acquire and manage quality agents, merchants and customers on the Ecobank payment platform, based on standard documentation from the potential client in line with regulatory requirements.
• Implement segment specific products/services campaigns.
• Ensure that all income is properly captured at transaction point for all sales made
• Conduct regular Business performance and profitability reviews for Sales Offices.
• Have oversight over the technology applications that drive Agency and Direct Banking operations
• Optimize opportunities to positively disrupt the status quo in the marketplace
• Position Agency and Direct Banking as the core driver for clients onboarding, fulfilment, servicing, and relationship management within area of jurisdiction.

Customer Excellence 

• Identify customers’ needs, proactively seek to provide services to meet such needs.
• Implement proactive failure checks and fixes (including customer engagement) within the region.
• Drive and surpass expectations on NPS for the region.
• Collaborate with other units to ensure excellent customer services are provided across the region.
• Leadership and people management
• Lead and guide Fixed and Variable pay Sales Agents within the region towards achieving their respective KPIs.
• Motivate, inspire, coach, and mentor all Direct Sales Agents.
• Encourage and foster a congenial working environment to enable the team achieve excellence through teamwork and operational efficiency.
• Be a champion of Ecobank RACE – IT core values in the Region.
• Process, control and operational performance 
• Ensure full adherence to Operational Risk and Compliance guidelines across Agency & Direct business functions within the region e.g. KYC and anti-money laundering measures.
• Achieve (and surpass) a minimum of satisfactory audit rating for Agency & Direct Banking and guide against any probable regulatory infractions/Fines.
• Coordinating with IT stakeholders on the delivery of product innovations
• Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
• Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness
• Steward regulatory and day-to-day engagement with country compliance on all requirements and deliveries
• Review and approve requests for access to proprietary agency channels
• Coordinate and approve operational readiness framework and checklist for Agency & Direct Banking.

Strategic initiatives 

• Provide market intelligence (thoughts, ideas, insights, initiatives) that will guide and ensure continuous competitive advantage and wallet share of Agency & Direct Banking businesses.
• Identifying market opportunities for new and existing products
• Champion the delivery of sales and service to Agency & Direct Banking customers through low-cost channels. Lead migration of customers to digital channels.

JOB PROFILE

Experience & Qualifications

• Minimum of first degree. Master’s degree or Professional Qualifications will be an added advantage.
• At least 4 years in banking or FMCG organization, of which at least 4 years should have been in Sales & leadership roles.
• Good knowledge of sales management, banking operations, banking products, & consumer behaviour, and customer Segmentation.

Skills, Capabilities & Personal attributes

• A clear understanding of Agency and Direct Banking business and its strategic positioning in Ecobank to achieving undisputable leadership in customer base.
• Good problem-solving capabilities
• Strong credit appraisal skills
• Teamwork/coordinating skills
• Good sales and marketing skills
• An understanding of the Agency banking model
• Strong interpersonal, influencing and communication skills
• Strong customer service orientation
• Technology savvy and good knowledge of electronic banking products and platforms