Relationship Manager, High Net Worth Individuals (HNWI) at Ecobank Nigeria

KEY RESPONSIBILITIES

Business & Financial Performance

• Acquire new high-value clients in line with defined target market criteria
• Proactively develop and manage client relationships by anticipating needs and delivering tailored solutions, ensuring high client satisfaction and achievement of agreed performance targets
• Drive financial performance across assigned portfolios, including liabilities, assets, and wealth management products
• Ensure all client instructions are executed accurately, applying required checks and controls in collaboration with relevant departments
• Maintain strong knowledge of HNWI products and services, staying up to date with market developments
• Demonstrate a solid understanding of economic and financial markets, particularly fixed income and equities, as well as global wealth management trends

Customer Excellence

• Manage day-to-day client queries and ensure prompt resolution of issues within the team
• Uphold and embody the bank’s RACE-IT culture and service principles in all client interactions
• Deliver exceptional service to Premier clients, with zero tolerance for unresolved complaints

Leadership & People Management

• Track and provide weekly reports on portfolio performance at RM level
• Collaborate effectively with other Relationship Managers to drive productivity and shared success
• Work closely with Branch and Operations teams to deliver seamless and exceptional customer service

Process, Control & Operational Performance

• Ensure strict adherence to Operational Risk and Compliance guidelines, including KYC and AML requirements
• Continuously monitor the credit portfolio to maintain NPL levels at a maximum of 3%, and take prompt remedial action where necessary

Strategic Initiatives

• Execute and support strategic initiatives aimed at driving business growth and enhancing overall performance

JOB PROFILE

Experience & Qualifications

• Minimum of 5 years’ experience in a consumer banking-focused role
• Bachelor’s degree in a relevant discipline

Skills, Capabilities & Personal Attributes

• Strong customer and market orientation with excellent networking ability
• Proven ability to set direction and drive execution
• Results-driven with a high level of ownership and accountability
• Excellent interpersonal, influencing, and communication skills
• Ability to engage and build relationships effectively with high-net-worth clients