Relationship and Account Associate at The Assembly Hub

About the job

• We are seeking an ambitious and proactive Relationship and Account Associate as a new addition to our A-Team.
• The ideal candidate should have relevant professional qualifications and a proven track record in sales and customer service. International experience would be a valuable bonus.

Responsibilities

• Develop and maintain a sales pipeline to meet and exceed sales targets
• Identify and qualify potential clients through strategic prospecting, research and networking
• Use a consultative sales approach to understand the needs of potential clients and offer suitable service options.
• Prepare and deliver sales presentations and proposals to clients
• Negotiate and close business deals with clients
• Build and maintain client relationships through regular communication, to ensure client satisfaction and retention.
• Collaborate with the recruitment team to ensure a seamless client experience
• You’ll be expected to be able to talk about The Assembly’s mission, membership offers, and other activities with confidence and passion
• Address customer concerns and issues in a timely and effective manner
• Develop and implement strategies to improve customer retention and loyalty
• Collaborate with other departments, such as Recruitment & Membership, to ensure a seamless client experience.
• Analyse customer feedback and data to identify areas for improvement and make data-driven recommendations

Qualifications/Requirements:

• A proven track record of successful sales lead generation and closing deals, preferably in a B2B environment. Previous achievements in meeting or exceeding sales targets are highly desirable.
• You must have a strong interest and knowledge of the creative industry, excellent written and oral communication skills, and the ability to work well within a team.
• Exceptional prospecting skills to identify potential clients and generate sales leads
• You have strong presentation, persuasion and sales process management skills
• You have a strong customer service mentality and you have the ability to generate respect and trust from all members, team and external stakeholders.
• A strong understanding of the industry, market trends, and the competitive landscape.
• A Professional Certification in business, sales, customer relationship management, or a related field.
• 3-5 years of experience in a customer service or account management role, preferably in a B2B environment.
• Experience with CRM software (e.g. Salesforce) and Google suite