Regional Trainer at Eat'N'Go Limited

Job Description

• The ideal candidate will have strong experience in FMCG, Quick Service Restaurant (QSR), Retail, or a similar fast-paced industry, with a proven ability to train and develop employees across multiple locations.
• The Regional Trainer will be responsible for delivering effective training programmes that enhance employee capability, improve operational standards, and support consistent service delivery across our locations.

Key Responsibilities

• Develop and deliver training programmes for employees across assigned regions and locations.
• Conduct onboarding, induction, product, service, operational, and refresher training.
• Identify training needs and performance gaps across locations and recommend appropriate interventions.
• Conduct regular training assessments to measure employee understanding and effectiveness.
• Work closely with Operations and management teams to ensure training programmes align with business and operational objectives.
• Ensure employees consistently understand and adhere to company policies, operational procedures, service standards, and product knowledge.
• Monitor training effectiveness and provide reports and recommendations to management.
• Develop and maintain training materials, manuals, presentations, and other learning resources.
• Conduct field visits to different locations to observe employee performance and provide coaching where required.
• Support the implementation of new products, processes, systems, and operational initiatives through targeted training.
• Keep up to date with industry trends and best practices in learning, development, and employee training.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Education, Hospitality Management, or a related field.
• 3–5 years of experience in training and development, preferably within FMCG, QSR, Retail, Hospitality, or a similar industry.
• Proven experience training employees across multiple locations or regions.
• Strong knowledge of adult learning principles and training methodologies.
• Excellent presentation, facilitation, coaching, and communication skills.
• Strong understanding of operational training and performance management.
• Ability to work independently and travel across assigned locations as required.
• Proficiency in Microsoft Office and relevant training/LMS platforms.
• Strong organizational skills with the ability to manage multiple training programmes and priorities.