Regional Operations Manager (South-South & South-East) at GIG Logistics

Key Responsibilities:

Operational Leadership

• Oversee end-to-end logistics and delivery operations across all hubs and service centres within the region.
• Ensure timely and accurate movement of shipments, last-mile deliveries, and reverse logistics.
• Drive the implementation of operational policies, SOPs, and performance standards.
• Monitor daily operations to ensure compliance with company objectives and service-level agreements (SLAs).

Performance & Efficiency Management

• Track and analyse operational KPIs (e.g., delivery timelines, cost per shipment, vehicle utilisation, and customer satisfaction).
• Identify performance gaps and implement corrective actions to improve efficiency and reduce costs.
• Coordinate with the Fleet, Warehouse, and Customer Service teams to ensure smooth inter-departmental operations.

People & Team Management

• Lead, coach, and mentor Hub Managers, Fleet Officers, and Operations Supervisors within the region.
• Monitor staff performance, enforce discipline, and ensure alignment with company culture and goals.
• Identify training needs and support continuous development for regional teams.

Financial & Resource Management

• Manage regional budgets, cost controls, and resource allocation to ensure operational profitability.
• Review and approve expenditure related to fleet maintenance, fuel, manpower, and infrastructure.
• Support revenue generation efforts through efficient operational practices and customer retention.

Compliance & Safety

• Ensure all operations comply with company policies, regulatory requirements, and safety standards.
• Oversee vehicle inspections, maintenance schedules, and driver compliance across the region.
• Manage risk by enforcing safety procedures and incident reporting protocols.

Reporting & Communication

• Provide weekly and monthly regional performance reports to the Head of Operations.
• Liaise with senior management to develop and execute regional growth and expansion strategies.
• Represent the company in regional stakeholder meetings, customer visits, and operational reviews.